About the role: This role will own the end-to-end customer journey of Solar Inverters from acquisition through to ownership ensuring a seamless, high-quality experience across all markets. This role will define global standards for customer experience, drive Solar Inverter products requirements across hardware and software, and optimise lifecycle performance to maximise retention, payment behaviour, and long-term value.
What you would be expected to do
Customer Journey Ownership
Map and own the end-to-end Solar Inverters customer lifecycle: Lead → Interested → Qualified → Sales → Installation → Active → Payment → Ownership
Identify and eliminate friction points across the journey
Define and enforce global CX standards across markets.
Funnel & Experience Optimisation
Define and track key funnel metrics:
Conversion rates
Activation rate
On-time payment rate (OTPR)
Standardise customer experience processes across regions
Drive continuous improvements in:
Sales-to-installation timelines
Activation speed
Customer onboarding
Customer Health & Retention
Own portfolio health metrics:
OTPR
Default rate
Current paying customers
Design interventions to:
Improve payment behaviour
Reduce churn and defaults
Leverage telemetry and customer data for proactive issue resolution.
You might be a strong candidate if you
Have Minimum of 6 years’ experience in engaging customers managing.
Experience in product management, CX, or operations.
Good understanding of Solar inverters systems is an added advantage.
Ability to work cross-functionally and collaborate with different stake holders.
Data-driven mindset with hands on experience with data.
Good Interpersonal skills.
Experience in energy, fintech, or subscription/financing models (preferred).
What Sun King Offers
Professional growth in a dynamic, rapidly expanding, high-social-impact industry
An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.
About Greenlight Planet
Powering access to brighter lives in Africa, Asia, and beyond
