Job Description

Job Title: Customer Lifecycle Manager

Location: Dublin (1-2 days onsite required)

Job Type: Contract

Rate: 450-500 per day

Duration: 6-12 months

About the Role

We are seeking a highly experienced CRM & CLM Team Manager to lead and oversee our Customer Lifecycle Management (CLM) operations. This role requires a strategic leader with strong data-driven campaign execution experience, cross-functional collaboration skills, and the ability to drive results while ensuring business continuity.

Key Responsibilities

Leadership & Team Management:

• Proven experience leading and managing CRM or CLM teams.
• Ability to maintain team morale, ensure smooth project execution, and provide operational oversight.
• Experience in guiding teams through periods of transition or change.

Strategic Execution:

• Strong understanding of customer lifecycle management, with hands-on experience in executing data-driven campaigns.
• Ability to align team efforts with established strategies, ensuring business continuity without redefining direction.

Cross-Functional Collaboration:

• Experience working with diverse teams like Marketing, Loyalty, Data, Analytics, and Tech.
• Ability to act as the primary point of contact, ensuring alignment across functions.

Data-Driven Decision Making:

• Strong analytical skills to monitor performance, track KPIs, and leverage insights to optimize campaigns.
• Familiarity with performance reporting tools and the ability to translate data insights into actionable outcomes.

Technical Expertise:

• Hands-on experience with CRM tools like Salesforce Marketing Cloud or similar platforms.
• Understanding of automation and personalization in lifecycle management, ensuring technical continuity.

Stakeholder Management:

• Proven ability to influence senior leadership and manage key stakeholder relationships.
• Capacity to represent the CLM function in leadership meetings and maintain visibility on ongoing projects.

Compliance Awareness:

• Familiarity with GDPR and data privacy regulations, ensuring compliance in all lifecycle initiatives.

Key Requirements

• Proven experience in leading and managing CRM or CLM teams.
• Strong background in executing customer lifecycle campaigns with a data-driven approach.
• Excellent cross-functional collaboration and stakeholder management skills.
• Experience with CRM tools such as Salesforce Marketing Cloud or similar platforms.
• Deep understanding of GDPR and compliance requirements in lifecycle management.

This is a great opportunity to make a real impact on a major new digital transformation project with a leading Aviation business based in Dublin. You will work with innovative and talented people seeking solutions to tricky situations. If you are interested, please submit your CV to the link provided for immediate consideration.