Job Description

The Housing & Neighbourhoods team at The Guinness Partnership plays a crucial role in safeguarding communities and delivering our social purpose: providing safe, high-quality homes and essential housing services to our residents.

We are pleased to offer a new opportunity for a Housing & Neighbourhood Officer to join our team on a full-time, permanent basis, covering our Bristol neighbourhoods.

As a visible presence within our neighbourhoods, you will be the face of Guinness, providing an accessible service to both homeowners and rental residents. Working in a mobile way, you will spend much of your time out in your patch; meeting residents, building relationships, and resolving issues. You will collaborate closely with Estate Services and other Guinness teams to deliver quick, efficient solutions that create positive outcomes for our residents.

What we are looking for

We believe that how we work is just as important as what we achieve. You will bring strong face‑to‑face customer service experience and housing knowledge to help us deliver our organisational goals.

You will also be able to demonstrate:

• Excellent customer service and communication skills, with the ability to build effective relationships
• Strong organisational skills and the ability to manage your own workload with minimal supervision
• Confidence using mobile technology to work efficiently on the move
• Effective time management and prioritisation skills, with a focus on delivering value for money
• Experience working within a changing legislative or organisational environment
• Strong problem-solving and decision-making abilities
• Resilience and professionalism when handling challenging situations
• Ability to analyse information and make informed decisions based on data

Desirable:

• Experience within the housing or property sector

To find out find out more about the key responsibilities of the role and to ensure you meet the essential criteria, please review the role profile. https://jobs.guinness.org.uk/rps/CustomerLiaisonOfficer.pdf

If you’re interested in being part of our team, we would love to hear from you. Please apply by submitting your CV and a covering letter outlining how you meet the essential criteria.

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