Black Pearl Consult

Customer Journey Specialist

Black Pearl Consult  •  Emirate of Ajman, AE (Onsite)  •  5 months ago
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Job Description


We are seeking a Customer Journey Specialist to map, design, and improve customer journeys across all channels. You will work with cross-functional teams to identify pain points and design better, more seamless experiences.
Key Responsibilities:

  • Create and update customer journey maps, service blueprints, and future-state designs.

  • Lead workshops to identify customer needs and co-design solutions.

  • Develop service and process design specifications for new experiences.

  • Work with digital teams to support UI/UX design and ensure feasibility.

  • Use insights from research and VoC data to guide journey improvements.


Requirements


Qualifications:

  • Bachelor’s degree in Service Design, UX/UI, HCI, Business, or related field.

  • Experience in service design, journey mapping, or UX roles.

  • 2-7 years of experience (depends on educational attainment)

  • Strong skills in design tools such as Figma, Sketch, or Adobe XD.

  • Knowledge of CX standards (ICXS, IDCXS) is preferred.

  • Arabic language is prefered but not required

To view other vacancies we have, please check our website (
www.blackpearlconsult.com
) and follow us on our social media accounts -
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Disclaimer: Black Pearl will never ask for money or any form to charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at +9712 622 55 03 or drop us a message on our website.
Black Pearl Consult

About Black Pearl Consult

Struggling to attract qualified candidates, retain top talent, or align your workforce with business goals?

Black Pearl is a recruitment and human resources consultancy that provides tailored talent acquisition, HR advisory, and workforce planning solutions for companies across the UAE, Saudi Arabia, and the wider GCC.

We partner with organizations to address key challenges like high turnover, skills gaps, employee engagement, and organizational restructuring. Whether you're looking for executive search services, Emiratization support, onboarding strategies, or outsourced HR solutions—we can help.

Our team brings deep expertise across healthcare recruitment, engineering and construction hiring, tech and digital talent sourcing, and hospitality staffing. We also support clients with employer branding, compensation benchmarking, and HR compliance advisory.

Ready to transform your people strategy? Let’s talk.

📞 +971 58 125 7276

📩 bibin@blackpearlconsult.com

🌐 www.blackpearlconsult.com

talent acquisition | executive search | workforce planning | HR consultancy UAE | recruitment agency in GCC | Emiratization support | outsourced HR services | employee engagement strategies | compensation benchmarking | onboarding and retention | staffing solutions | healthcare recruitment | engineering hiring | hospitality talent sourcing | tech recruitment | team building

Industry
HR & Recruiting
Company Size
11-50 employees
Headquarters
Abu Dhabi, AE
Year Founded
Unknown
Website
blackpearlconsult.com
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