The team
Transaction Services (TS) is a core business line within ING Wholesale Banking, delivering payment products and services to corporate and institutional clients worldwide. TS Delivery Management is responsible for the end-to-end delivery of integrated, high-quality solutions across ING’s global network, enabling clients to experience ING as one bank. In your role as CJE for InsideBusiness Payments, you will carry end-to-end responsibility for the delivery, stability, and run management of IBP solutions.
Your role
As a Customer Journey Expert (CJE) within the Payments & Channels Product Area, you will join the Channels team, which is responsible for interactive payment channels, including InsideBusiness Payments (IBP) and the Bank User Portal (BUP). The team also plays an active role in major strategic initiatives such as NextGen, OnePCM, Payment Tracker. You will work closely with Commercial Product Management and IT teams, with a strong focus on technical product development, predictable delivery, and ensuring solutions are fit for purpose, compliant, and operationally ready.
Key Responsibilities
What are we looking for
Experience & Skills
Rewards and benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at Benefits in the Netherlands
The benefits of working with us at ING include:
A salary tailored to your qualities and experience
24-28 vacation days depending on contract
Pension scheme
13th month salary
Individual Savings Contribution (BIS), 3.5% of your gross annual salary
8% Holiday payment
Hybrid working to blend home working for focus and office working for collaboration and co-creation
Personal growth and challenging work with endless possibilities
An informal working environment with innovative colleagues
About us
With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse, and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.
ING is a pioneer in digital banking and on the forefront as one of the most innovative banks in the world. As ING, we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realise their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers
