Binnen de Tribe Enterprise Content & Automation (EC&A) bouwen we aan de fundamenten van klantcommunicatie binnen ING. Wij maken het mogelijk om communicatie te creëren, beheren en distribueren over alle landen, businesslijnen en klantreizen heen.
Onze oplossingen ondersteunen miljoenen communicatie-uitingen per jaar en zorgen ervoor dat klantcommunicatie consistent, compliant en schaalbaar wordt geleverd. Van digitale berichtenstromen en veilige e-mailcommunicatie tot fysieke klantcorrespondentie – EC&A speelt een essentiële rol in een naadloze klantbeleving.
Binnen de Area Content Delivery stellen we teams binnen ING wereldwijd in staat om communicatie te distribueren via zowel digitale als fysieke kanalen.
Wij zoeken een ervaren Customer Journey Expert die een sleutelrol speelt in het verder ontwikkelen, standaardiseren en wereldwijd uitrollen van onze Content Distribution capabilities, met een focus op Print en Secure Email
Je werkt op het snijvlak van business, technologie en operatie. Samen met engineers, architecten, leveranciers en internationale stakeholders zorg je ervoor dat onze oplossingen betrouwbaar, schaalbaar en toekomstbestendig blijven.
Dit is geen engineerrol, maar je bent technisch voldoende onderlegd om inhoudelijke gesprekken te voeren met engineers en architecten en businessbehoeften te vertalen naar passende oplossingen.
Je komt terecht in het squad dat verantwoordelijk is voor Content Distribution binnen de Area Content Delivery.
Het squad richt zich op twee belangrijke capabilities:
Een essentieel communicatiekanaal voor grootschalige klantcommunicatie binnen ING. We werken actief aan de modernisering, standaardisatie en internationale uitrol van deze dienstverlening.
Een veilig en compliant communicatiekanaal waarmee klanten en zakelijke relaties digitaal kunnen communiceren met ING.
Samen werken we aan het realiseren van schaalbare, gestandaardiseerde oplossingen die wereldwijd binnen ING kunnen worden ingezet.
Je bent iemand die eigenaarschap neemt, overzicht houdt in complexe omgevingen en mensen weet te verbinden om resultaten te behalen.
Daarnaast:
Bij ING krijg je de ruimte om eigenaarschap te nemen, jezelf te ontwikkelen en impact te maken op internationale schaal.
Wij bieden onder andere:
Wil jij bijdragen aan de toekomst van klantcommunicatie binnen ING en een sleutelrol spelen in de verdere ontwikkeling van Content Distribution?
Dan maken we graag kennis met je.
Location: Leeuwarden / Amsterdam
Organization: COO Domestic Netherlands – Tribe Enterprise Content & Automation (EC&A)
Area: Content Delivery
At ING, we are committed to helping people stay a step ahead in life and in business. Technology plays a vital role in achieving that ambition. We build scalable, secure and reliable solutions that support millions of customers and colleagues worldwide.
As a Customer Journey Expert within Enterprise Content & Automation (EC&A), you will shape how ING delivers customer communication globally. You will work in an international environment where business, technology and operations come together to create meaningful impact.
Enterprise Content & Automation (EC&A) provides the platforms and capabilities that enable ING to create, manage and distribute communication across countries, business lines and customer journeys.
Our solutions support millions of customer interactions every year, ensuring communication is delivered consistently, compliantly and at scale. From digital messaging and secure email communication to physical customer correspondence, EC&A plays a key role in delivering a seamless customer experience.
Within the Content Delivery Area, we enable ING entities worldwide to distribute communication through both digital and physical channels.
We are looking for an experienced Customer Journey Expert who will play a key role in further developing, standardising and globally rolling out our Content Distribution capabilities, with a focus on Print and Secure Email
You will operate at the intersection of business, technology and operations. Working closely with engineers, architects, vendors and international stakeholders, you will ensure our solutions remain reliable, scalable and future-proof.
This is not an engineering role. However, you are comfortable discussing technical topics, challenging solution designs and connecting business needs with technology opportunities.
You will join the squad responsible for Content Distribution within the Content Delivery Area.
The squad focuses on two key capabilities:
A critical communication channel supporting large-scale customer communication across ING. We are actively modernising, standardising and expanding this capability globally.
A secure and compliant communication channel that enables trusted digital communication between ING and its customers.
Together, the squad drives standardisation, scalability and international adoption across ING entities.
You are a proactive professional who enjoys navigating complexity and bringing people together to achieve results.
You:
At ING, we invest in your growth and empower you to make a real impact.
We offer:
Would you like to help shape the future of customer communication at ING and play a key role in scaling our Content Distribution capabilities?
We would love to hear from you.
ING is a pioneer in digital banking and on the forefront as one of the most innovative banks in the world. As ING, we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realise their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers
