Job Description

Customer Journey Expert Commercial Cards / Corporate Card solution

At ING, we aim to improve the digital experience for our customers and help them stay a step ahead in life and business. We also want to make a positive contribution to society and the world we live in. As a Customer Journey Expert, you take ownership of and improve our Commercial Cards offering. Our team empowers clients to pay frictionlessly, stay in control of expenses and grow our Commercial Cards business.

Your department

In Tribe Payments NL, we work to provide customers with the best and most seamless payments journey while growing our portfolio. To realise this ambition, we are looking for a Customer Journey Expert (Product Manager) with knowledge of Commercial Cards and payment products, and experience in developing a commercial cards strategy and roadmap that improves the customer experience.

• You bring an outside-in view and translate customer needs into a best-in-class strategy and roadmap.
• You actively define and execute our roadmap and support Sales in positioning our corporate card solutions.
• Together with the team, you build business cases for new initiatives and portfolio growth and ensure their execution.
• With stakeholders across domains, including IT, Risk and external parties, you drive change implementation and service integration.
• You work with external suppliers and partners to drive our product development.
• You build relevant networks and partnerships inside and outside ING.
• You work with Risk, Compliance and Legal to ensure our products and services comply with regulations and policies.
• You bridge IT and business by understanding client needs and digitalization, ensuring high-quality delivery.
• Together with your colleagues you are responsible for meeting your quarterly goals.

Your team

This position is in the Commercial Cards product team, based in Amsterdam. You will work with 11 Customer Journey Experts on our Corporate Card proposition, customer journeys, risk and IT systems. You will also work closely with engineers in the Netherlands and the Philippines, external suppliers, Sales, Risk, other tribes and payment-chain stakeholders. You will report to the Product Lead Commercial Cards.

Our products serve ING clients from self-employed and micro businesses to corporate clients. Your projects will mainly focus on improving the proposition for Mid-Corporate Banking clients and Corporate Cards clients, many of whom operate internationally. Key challenges include reducing customer friction, growing the business with a distinctive market offering, ensuring regulatory compliance and managing risks.

How to succeed

Our biggest expectation is that you take end-to-end responsibility. As our new Customer Journey Expert, you:

• Bachelor’s or master’s degree and at least five years of experience in payments, PSPs, card issuing or card schemes.
• Strong knowledge of card payments, preferably Commercial Cards, card issuing and commercial payments.
• Customer-focused, with the ability to translate client needs into better propositions and services.
• Commercial mindset and proven ability to deliver results and drive change.
• Analytical, fact-based and able to make clear decisions.
• Strong collaborator who can lead projects and challenge constructively.
• Able to balance regulatory requirements with pragmatic, customer-focused solutions.
• Energetic, proactive and comfortable working independently and in a team.
• Fluent in English; Dutch is preferred.

We hire smart people like you for your potential. We expect you to stay curious, keep learning, take responsibility, be a team player and act proactively. In return, we support you in developing into an even stronger version of yourself.

What you can expect from us

• An agile working environment with innovative colleagues who improve customer solutions every day.
• A challenging role at the core of ING, with direct impact on Business Banking customers.

Within the Payments Tribe, you can also count on opportunities to invest in your personal and professional growth through the expertise of our teams.

Rewards and benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

The benefits of working with us at ING include:

• 25-28 vacation days depending on contract
• Pension scheme
• 13th month salary
• 8% Holiday payment
• Hybrid working
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues

About us
Curious about how ING empowers people and businesses to move forward?

Discover what we do and what we can offer you

Questions?
Please visit our Frequently Asked Questions section to find some answers on questions you might have.

Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.