ING

Customer Journey Expert (Business analyst) – Aladdin Platform

ING  •  Amsterdam, NL (Onsite)  •  30 days ago
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Job Description

Do you want to shape the future of asset management on a global platform?

We are looking for a Business analyst with strong expertise and knowledge in asset management value chain and risk management tooling (preferably Aladdin, powered by Blackrock) to strengthen our Global Investments Tribe.

In this role, you will be at the heart of our investment platform transformation, ensuring that Aladdin is effectively integrated, optimized, and aligned with our end-to-end investment processes.

You combine a strong process mindset, analytical skills, and stakeholder management capabilities with a solid understanding of asset management tooling and IT landscapes.

The team

You will join the asset management cluster within the Global Investments Tribe, working on our shared investment distribution & manufacturing platforms across markets.

Our distribution platform integrates front-end customer journeys (mobile & wen) with back-end systems. And our asset management platform enables ING Group to manufacture and manage proprietary investment products such as Mutual funds.

We operate in a complex, international environment, with:

  • Strong focus on end-to-end (E2E) investment processes
  • Continuous integration of Aladdin capabilities into the ING ecosystem
  • High collaboration between Asset Management, Investment specialists from the Investment Center, IT, and Product teams
  • A clear ambition to scale globally and onboard new countries

The culture is hands-on, collaborative, and delivery-focused, with a strong ownership mindset.

Roles and responsibilities

As a CJE for Aladdin, you play a key role in translating business needs into effective solutions leveraging Aladdin and the broader IT landscape.

Stakeholder management :

  • Act as the primary interface and central point of coordination between our team, the Investment Center, IT, Operations, the vendor (Blackrock) and external partners
  • Align stakeholders across domains and ensure clear communication and understanding across technical and non-technical stakeholders
  • Challenge requirements and ensure clarity, prioritization & alignment

Business & functional analysis

  • Translate business needs into functional specifications and requirements linked to Aladdin capabilities
  • Drive solution design in collaboration with IT and external vendors
  • Support data flows, integrations, and configuration of Aladdin within ING’s ecosystem
  • Design and structure end-to-end investment processes involving Aladdin (e.g. portfolio management, trade lifecycle, reporting)
  • Coordinate change requests & issue resolution

Platform stability, evolution & continuous improvement

  • Own the user management and permission of Aladdin
  • Contribute to the evolution of Aladdin capabilities within the global platform
  • Support onboarding of new functionalities, products, and countries
  • Help improve process efficiency and platform stability
  • Maintain oversight of contractual agreements and service performance, ensuring alignment with agreed SLA’s
  • Monitor platform performance and proactively identify improvement areas to enhance stability and scalabitlity

Your profile

Experience

  • +5 years of experience as Business Analyst
  • Proven experience with investments, portfolio management and/or fund management
  • Hands-on exposure to Aladdin or similar asset management platforms is a strong plus

Key skills

  • Strong stakeholder management skills in complex environments
  • Strong affinity with IT (systems, integrations, data flows, APIs)
  • Solid understanding of asset management processes (portfolio, trading, lifecycle)
  • Strong process thinking (E2E) and ability to structure complexity
  • Excellent problem analysis and solution-driven mindset
  • Ability to design, document, and optimize processes
  • Capable negotiator, able to handle complex trade-offs and prioritization discussions under delivery pressure

Mindset

  • Structured, analytical, and detail-oriented
  • Proactive and ownership-driven
  • Comfortable working in an international and evolving environment
  • Strong communicator in English

“Take it on and make it happen” mentality

ING

About ING

ING is a pioneer in digital banking and on the forefront as one of the most innovative banks in the world. As ING, we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realise their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
Amsterdam, NL
Year Founded
Unknown
Website
ing.com
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