Job Description

At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.

Customer Interaction Representative CZ/S

At Bayer, we work hard to improve people’s lives through science and innovation. As a Customer Interaction Representative for the Czech and Slovak markets, you will play a critical role in delivering an excellent customer experience across our supply chain operations. You will act as a primary point of contact for customers, ensuring smooth order processing, proactive communication, and effective resolution of inquiries, claims, and complaints.

This role combines customer service, operational coordination, and cross-functional collaboration, contributing directly to customer satisfaction and business performance.

Your responsibilities

• Act as the main contact for assigned customers, managing day-to-day interactions and service requests
• Provide timely and accurate information on orders, deliveries, product availability, and lead times
• Coordinate order management activities, including order entry, status tracking, delivery scheduling, returns, and complaints
• Collaborate closely with Sales, Supply Chain, Warehousing, Logistics, Finance, Marketing, and IT teams to ensure customer needs are met
• Support customer master data maintenance, including onboarding new customers and delivery locations
• Gather customer feedback, resolve issues proactively, and contribute to continuous improvement initiatives
• Support reporting activities, settlements, and campaign-related processes (e.g. vouchers, seasonal programs)
• Participate in customer trainings and help drive adoption of new tools, processes, and systems
  
  

Who you are:

You bring a customer-centric mindset and thrive in a dynamic, fast-paced environment. You are comfortable working across multiple systems and engaging with both internal and external stakeholders.

• Bachelor’s degree in Business, Supply Chain, Agriculture, Agronomy, or a related field
• 3–5 years of experience in Customer Service, Operations, Logistics, Commercial, or Administrative roles
• Experience working with ERP / CRM systems (e.g. SAP, Salesforce or similar)
• Strong analytical and organizational skills, with the ability to manage multiple priorities
• Knowledge of cross-border supply flows and import/export considerations within the region
• Strong communication, problem-solving, and relationship-management skills
• Stress resiliance

Languages:

• Fluent Czech and Slovak (C1 or C2 native level)
• English at B2 level or higher

Společnost Bayer vítá žádosti o zaměstnání od všech jednotlivců bez ohledu na rasu, národnostní původ, pohlaví, věk, fyzické charakteristiky, sociální původ, zdravotní postižení, členství v odborech, náboženství, rodinný stav, těhotenství, sexuální orientaci, genderovou identitu, vyjádření pohlaví nebo jakékoli nezákonné kritérium podle platných právních předpisů. Zavázali jsme se jednat se všemi žadateli spravedlivě a vyhnout se diskriminaci.

Location:

Czech Republic : Prague : Prag || Czech Republic : Prague : Prague || Slovakia : Bratislavský kraj : Bratislava

Division:

Crop Science

Reference Code:

869426