Job Description

Join us as a Customer Interaction Center Agent and grow within a dynamic global team!

We are currently hiring a customer-focused and detail-oriented professional to join our Customer Interaction Center (CIC) team within Nestlé Supply Chain.
This role is at the heart of our operations, ensuring seamless customer interactions and delivering best-in-class service to our Out-of-Home (OOH) customers. You will play a key role in driving operational excellence, enhancing customer satisfaction, and supporting continuous improvement initiatives.
Working closely with internal teams and customers, you will contribute to smooth day-to-day operations while elevating the overall customer experience through efficient processes and strong communication.

Position snapshot
Location: Nestlé Head Office, Greece
Reporting to: CIC OOH Team Leader
Contract: Permanent position

A day in the life…
Responsible for delivering an outstanding customer experience and supporting CIC operations by:

• Managing inbound and outbound customer interactions, including order processing
• Communicating promotions to enhance customer engagement and support sales growth
• Handling customer inquiries, requests, and claims with professionalism and a customer-first mindset
• Resolving order cycle exceptions to ensure smooth and efficient operations
• Supporting billing activities, including invoice and credit note management
• Maintaining SAP accuracy through timely and precise ticket updates
• Ensuring accurate customer data and CRM records
• Collaborating with cross-functional teams to resolve issues and improve service delivery
• Contributing to continuous improvement initiatives and team objectives
• Taking ownership of additional responsibilities based on business needs
  
  

What makes you successful

• Bachelor’s degree in Business, Supply Chain, or a related field
• Minimum 2 years of experience in Customer Service or Call Center environments
• Fluency in Greek and English
• Strong computer literacy, including Microsoft Office tools
• Customer-centric mindset with strong communication and problem-solving skills
• Ability to manage multiple priorities and thrive in a fast-paced environment
• Strong collaboration skills and team spirit
• Experience with Power BI, SAP, or AI tools will be considered a strong advantage
  
  

Why you should apply
Enjoy the wide range of Nestlé benefits such as:

• competitive salary & performance bonus
• meal vouchers
• comprehensive Pension, Health Care & Life Insurance programs
• increased Parental leaves for both caregivers and Baby Support plan
• Flexible Work policy
• Wellbeing and Recognition days off
• “Bring Your Pet At Work” & Pet Support plan
• free car parking
• in-house restaurant and mini market
• participation to health and wellness activities and much more

Join the leading Food & Beverages company in the world with more than 93bio CHF sales and presence in 185 countries.
Engage with our people from all over the world and join exciting local or international projects and assignments, constantly pushing boundaries
Take full advantage of unlimited development opportunities through an extensive physical, virtual and hybrid learning ecosystem, both at local and international level.

Your application journey
Join us on an exciting application journey! Apply now and based on the role requirements, expect a first interview with our HR recruitment team, completion of two online assessments and a final interview with the hiring manager. If you are in the final shortlist, you will get the opportunity to showcase your skills through a live case study and panel discussion.
Nestlé embraces inclusive Hiring practices. In case you require any special assistance at any step of the in the interviewing process or have any questions, email: HR.Careers@gr.nestle.com
Olivia, our A.I. assistant is here to help you with your interview scheduling, so keep an eye on your email and say “yes” to WhatsApp notifications.

Be a force for Good!
At Nestlé, we touch millions of lives daily through our innovative products and dedicated work. Join a dynamic global team committed to creating a healthier future for individuals, families, and the planet. Experience a supportive workplace that values growth and inclusivity across 185 countries. We are proud to offer equal opportunities and uphold a culture free from harassment and discrimination, ensuring everyone feels valued and empowered to bring their authentic selves to work. This commitment starts with recruitment and continues to the end of the working relationship.