Job Description

Work Location Type: Hybrid

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. We’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

PRIMARY FUNCTION

The Customer Information QA Analyst will be responsible for the auditing, monitoring, and offering suggestions to improve overall efficiency of the team’s research processes. Supported by Researchers, Customer Information Analysts, Process Engineers, Technology Developers, and Business Leaders, this role will foster a culture of continuous improvement that embraces quality assurance, problem-solving, and waste elimination. By making actionable customer information available, we help Grainger market, sell, and deliver the best products and solutions that meet the needs of our customers.

MAIN DUTIES & RESPONSIBILITIES

• Analyze data and processes to uncover the root causes of problems, ensuring long-term solutions and continuous improvement.

• Perform process performance audit by sampling and analyzing data created through standardized research

• Understands the US MRO market - what customers exist in which industries, and how attractive they are to Grainger

• Initiate rework processes as necessary and provide feedback to the research team to ensure that data discrepancies are corrected in a timely manner

• Measure and communicate process performance metrics

• Collaborate with stakeholders across Grainger to maximize quality and efficiency of Customer Information research

• Contribute to development and continuous improvement of standard research processes

• Enhance audit processes based upon quality findings to reduce data defects and reduce manual work required to identify errors in the information we create

• Partner with Customer Information Design team to set data standards and enhance the CI governance framework.

EDUCATION & EXPERIENCE

• Bachelor’s Degree required
• Intense curiosity about Grainger’s customers and business – the MRO market must be a genuine source of interest for a candidate to thrive in the role
• Advanced computer skills with proficiency using the Microsoft Office suite
• Data Governance – ability develop and monitor processes to ensure customer information meets our department data standards and helps organization achieve its goals
• Critical thinking- ability to work with large amounts of data, identify trends and recommend solutions based on findings
• Technical writing- document complex concepts in a way that researchers can understand and apply to their standard process
• Strong understanding of business and technical process
• Bilingual (English/Spanish- read, write, speak)
• Clear written and visual communication
• Thorough, thoughtful online research

Grainger is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.