Job Description

We are working closely with local authority in Newcastle-Under-Lyme to assist with the appointment of a Customer Hub Officer, on a 2-months contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay £12.85- £16.23 per hour

Newcastle-under-Lyme Borough Council is seeking a motivated and customer-focused Customer Hub Officer to support the delivery of the Council's One Front Door approach by providing a seamless, high-quality customer service across a broad range of council services. The postholder will manage customer enquiries through multiple channels, process Council Tax and Housing-related transactions, and ensure customers receive accurate advice and timely resolutions.

Responsibilities

• Provide advice and guidance across a range of council services, with particular focus on Council Tax and Housing-related enquiries.
• Process customer correspondence and documentation using the NEC Image document management system.
• Signpost customers to appropriate internal departments and external partner organisations where necessary.
• Ensure compliance with GDPR, Data Protection legislation, and Council Information Governance policies.
  
• Process incoming documentation and maintain electronic records.
• Contribute to achieving service standards, performance targets, and customer satisfaction objectives

Qualifications:

• Minimum of five GCSEs (or equivalent), including English and Mathematics.

Essentials:

• Experience working in a customer-facing environment.
• Experience using NEC Revenues and Benefits Live (RBLive).
• Experience using the NEC Image Document Management System.
• Experience processing administrative transactions accurately.
• A full UK driving license

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

#RQ1747781