White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women’s and men’s clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive.
Our people are at the heart of our brand, constantly moving and driving us forward. We’re sociable, talented and like minded and we’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.
Airport Requirements:
Please also note the airport is open 365 days a year with trading hours between 3am to 8pm (10pm in peak). You will need to be available to work your contracted hours within these times.
Referencing is required as noted and is the responsibility of the applicant to obtain. Failure to obtain satisfactory references or a clear CRC would result in employment offer being rescinded.
You’ll be passionate about Retail and Fashion. You will have the determination to go the extra mile and provide the best service. You will thrive in a team environment, and you will inspire others with your passion and support.
The Customer Host role ensures that we are leading the way in being a sociable retailer, through ensuring that our customers have the best experience in our shops.
• Making sure that our customers feel welcome and at ease in our shops
• Picking up on Customer buying signals to ensure that we are meeting the customer’s needs
• Ensuring that Product presentation and Shop visual standards are always excellent
• Understanding the features (fits, style, fabrics) of our product ranges to suggest the right products and outfits for our customers to drive sales
• Using knowledge of promotions or discounts available to inform our customers and increase sales
• Introducing customers to multichannel shopping through More Ways to Shop
• Assisting in Events, including Customer Event and preview evenings
• Responding to customer feedback and queries when needed, ensuring the customer is always happy
• Awareness of our charity partner and the positive impact they have in our community, so able to share with customers
• Understanding our approach to Ethical Sourcing to be able to explain this to our customers
• Ensuring key customer touchpoints within the shop are covered, greeting, till point, dressing rooms to offer, service, sales advice and introduce additional products
• Processing deliveries’ efficiently and ensuring that on the shop floor products are replenished and always available for customers
As a Customer Host at White Stuff you will be entitled to an array of great benefits, some of which include:
We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.
White Stuff is a lifestyle brand for independent spirits with individual style. We specialise in high quality unique, thoughtfully designed clothing and accessories for women and men. All made with a focus on distinctive details, amazing fit, and certified sustainable materials.
White Stuff started life in 1985. Our ski-loving founders, George and Sean, had the idea of selling T-shirts to fund their stays in the French Alps (the "white stuff" is snow in case you were wondering). Our style has evolved over the years, but the ethos behind it endures. We're obsessed with the little things. The things that make life interesting. Like unexpected textures and unique embroidery. Hidden details like contrast stitching and secret pops of colour.
We design all our prints in-house. We love natural materials like cotton, wool and linen (especially when they're responsibly sourced). And we think it's good to stand out from the crowd. Because life would be very dull if we all looked the same.
We give at least 1% of our profits to charity every year and we're committed to being a responsible business. You can read our latest sustainability update here: https://www.whitestuff.com/other-stuff/sustainability
We currently have 120 shops and 71 concessions, including in John Lewis and Marks & Spencer.
