Job Description

Who we are

Founded in 1978, Al Marwan Group is a diversified organization serving the construction, heavy machinery, Oil & Gas, real estate, developments and Hospitality sectors across the GCC. The Group operates through multiple business units and subsidiaries, delivering integrated solutions supported by strong operational expertise and a well-established regional presence.

We are seeking a motivated and customer-focused UAE National to join our team as a Customer Happiness Officer This role is ideal for fresh graduates looking to build a career in customer experience within a dynamic and fast-paced environment.

The Customer Happiness Officer will be responsible for ensuring a positive customer journey by handling inquiries, resolving concerns, and supporting daily front-line operations. You will act as a key point of contact, maintaining high service standards and contributing to overall customer satisfaction.

Key Responsibilities

The key duties and responsibilities of the Customer Happiness Officer include, but are not limited to:

• Serve as the first point of contact for customers (walk-ins, calls, and emails)

• Handle customer inquiries, requests, and complaints in a professional and timely manner

• Ensure a positive and seamless customer experience at all touchpoints

• Maintain accurate records of customer interactions and transactions

• Coordinate with internal departments to resolve customer issues efficiently

• Support front desk and reception activities when required

• Assist in scheduling appointments and managing customer flow

• Prepare reports and updates on customer feedback and service performance

• Ensure compliance with company policies, procedures, and service standards

• Contribute to continuous improvement of customer service processes

Required Skills & Qualifications

• UAE National (Emiratisation role)

• Bachelor’s degree or Diploma in Business Administration, Customer Service, or related field

• Fresh graduates are encouraged to apply

• Fluency in Arabic and English (written and spoken)

• Strong communication and interpersonal skills

• Customer-oriented mindset with a positive attitude

• Good organizational skills and attention to detail

• Ability to multitask and work in a fast-paced environment

• Proficiency in MS Office / Google Workspace

• Willingness to work on-site in Sharjah