Job Title: Customer Support Executive

Job Location:
Sivakasi

Job Type:
Full-time

Requirements

Key Responsibilities:

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  Respond to customer inquiries via phone, email, chat, and social media.

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  Provide accurate, valid, and complete information by using the right tools and resources.

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  Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.

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  Maintain a positive, empathetic, and professional attitude toward customers always.

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  Identify customer needs and assist them in using specific features or services.

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  Collaborate with other departments to ensure seamless customer service.

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  Keep records of customer interactions, process customer accounts, and file documents.

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  Follow communication procedures, guidelines, and policies.

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  Escalate unresolved issues to the appropriate internal teams.

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  Assist in creating reports on customer feedback and service trends.

Requirements and Skills:

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  Proven experience as a Customer Support Executive, Customer Service Representative, or a similar role.

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  Excellent communication and interpersonal skills.

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  Ability to multi-task, prioritize, and manage time effectively.

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  Strong problem-solving skills and attention to detail.

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  Proficiency in Microsoft Office Suite and customer service software.

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  Ability to work independently and as part of a team.

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  [Educational Requirement: B.Sc computer science, BCA or any relevant degree

Benefits

Benefits:

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  Competitive salary and performance-based incentives.

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  Comprehensive training and development programs.

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  Opportunities for career growth and advancement.

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  Flexible work environment.

If you are a proactive individual with a passion for customer service and problem-solving, we invite you to apply and become a valued member of our team.