Job Description

Welcome to Cascades!

Bring your expertise to a people-first, dynamic environment where your ideas come to life and excellence shapes everything we do.
Join our team as a Customer Fulfillment Specialist in Vaughan and help build a more sustainable future.

What’s in it for you

Taking care of our people is in our nature - so you’ll enjoy:

• A competitive annual salary between $50,000 and $56,000
• Profit sharing and an employee share purchase plan
• A hybrid work model: 3 days in the office (2 fixed + 1 flexible)
• A full range of benefits: group insurance, telemedicine, and an employer-supported retirement plan
• An annual allowance to spend on goods and services of your choice
• A yearly wellness program and employee assistance program
• A collaborative, respectful, and people-centered workplace

Your Role

As Customer Fulfillment Specialist, you’ll take on real challenges that bring out your full potential.
Your scope includes:

• Respond to customer inquiries via phone, email, and internal systems, ensuring timely, professional, and accurate communication
• Process, track, and update customer orders while maintaining a high level of accuracy
• Troubleshoot and resolve customer issues, coordinating with internal teams such as logistics, billing, and fulfillment
• Monitor open cases, follow up on pending requests, and ensure resolution within established service level agreements (SLAs)
• Maintain accurate documentation of customer interactions, requests, and resolutions
• Contribute to continuous improvement by identifying recurring issues and suggesting process enhancements
• Support reporting, system updates, and team knowledge sharing as needed

What you bring

You're a natural fit for Customer Fulfillment Specialist if you have:

• Experience in customer service, order management, or a similar client-facing role
• Strong communication skills with the ability to manage customer interactions professionally and effectively
• Excellent organization and time management skills, with the ability to handle multiple priorities
• Problem-solving abilities and a proactive approach to resolving issues
• Attention to detail and accuracy in processing orders and maintaining records
• Ability to collaborate cross-functionally with internal teams
• Comfort working with CRM systems and order management tools

If you bring the same care to who you are as to what you do, we’d love to meet you!

Apply now and join our team as Customer Fulfillment Specialist in Vaughan.

Cascades values diversity and inclusion and considers all applications equitably. This posting is for an active vacancy within our organization.