Job Description

Welcome to Cascades!

Bring your expertise to a people-first, dynamic environment where your ideas come to life and excellence shapes everything we do.
Join our Customer Fufillment team at Cascades Containerboard Packaging- Vaughan and help build a more sustainable future.

What’s in it for you

Taking care of our people is in our nature - so you’ll enjoy:

• A competitive annual salary between $50,000-$56,000
• Profit sharing and an employee share purchase plan
• A hybrid work model
• A full range of benefits: group insurance, telemedicine, and an employer-supported retirement plan
• An annual allowance to spend on goods and services related to health and wellness
• A yearly wellness program and employee assistance program (EAP)
• A collaborative, respectful, and people-centered workplace

Your Role

As Customer Fulfillment Specialist, you’ll take on real challenges that bring out your full potential.
Your scope includes:

• Own customer accounts and order portfolios end-to-end, proactively identifying risks and taking action to ensure consistent service delivery
• Anticipate and manage operational disruptions by analyzing supply chain constraints and making informed, timely decisions
• Influence cross-functional partners (Sales, Planning, Logistics, Production, Billing) to align on priorities and drive effective solutions
• Navigate ambiguity by assessing incomplete or changing information and determining the best course of action for the customer and the business
• Independently prioritize competing demands in a fast-paced environment, balancing customer expectations with operational realities
• Lead resolution of complex issues and escalations by investigating root causes and coordinating stakeholders toward outcomes
• Identify recurring challenges and drive continuous improvement initiatives that enhance processes, efficiency, and customer experience
• Exercise sound judgment in order management activities, ensuring decisions consider broader operational and financial impacts
• Drive operational excellence by proactively identifying opportunities to improve systems, workflows, and cross-functional communication
• Maintain clear, strategic communication with stakeholders, influencing outcomes and ensuring alignment on expectations and resolutions

What you bring

You're a natural fit for Customer Fulfillment Specialist if you have

If you bring the same care to who you are as to what you do, we’d love to meet you!

Apply now and join our team as Customer Fulfillment Specialist in Vaughan.

Cascades values diversity and inclusion and considers all applications equitably. This posting is for an active vacancy within our organization.