About the Role

We’re looking for a
Customer Financing Product Specialist
to help make VinFast products more accessible through smart, customer-friendly financing solutions. In this role, you’ll own the day-to-day performance of our financing products, work closely with sales and partners, and ensure customers have a smooth experience from application to purchase.

You’ll sit at the intersection of
product, finance, and customer experience
, helping remove affordability barriers and drive adoption of our e-scooters.

Key Responsibilities

• 
  Manage and optimize
  customer financing options
  (installment plans, loans, BNPL, leasing, etc.) for e-scooter purchases

• 
  Act as the
  subject-matter expert
  for financing products across sales, customer support, and retail partners

• 
  Support customers by explaining financing terms, eligibility, and application processes clearly and accurately

• 
  Work closely with
  financing partners, banks, or fintech providers
  to ensure smooth operations and issue resolution

• 
  Monitor financing performance metrics (approval rates, conversion, drop-offs, defaults) and propose improvements

• 
  Collaborate with Product and UX teams to improve
  checkout and financing journeys
  (online and offline)

• 
  Train sales teams and dealers on financing products and best practices

• 
  Ensure compliance with
  financial regulations, consumer protection rules, and internal policies

• 
  Collect customer feedback and market insights to support new financing product launches

Requirements

Qualifications

• 
  Bachelor’s degree in Business, Finance, Economics, or a related field

• 
  2–4 years of experience in
  financing products, fintech, consumer lending, or retail finance

• 
  Strong understanding of consumer financing concepts (interest rates, credit checks, repayment terms)

• 
  Experience working with
  external financial partners
  is a plus

• 
  Customer-focused mindset with excellent communication skills

• 
  Comfortable working cross-functionally with Sales, Product, Finance, and Operations

• 
  Detail-oriented, data-driven, and able to manage multiple stakeholders

By sending your application and continuing to communicate with us via this email address, you confirm that you have read Vingroup's Personal Data Protection Policy ("Policy") published on the website:
https://vinfast.vn/privacy-policy/
,
agree to the contents of the Policy, and consent to our processing of your personal data in your application according to the legal regulations on personal data protection.

To all recruitment agencies:
VinFast
does not
accept agency resumes. Please do not forward resumes to our careers alias or other VinFast employees. VinFast is not responsible for any fees related to unsolicited resumes.