Orgill

Customer File Analyst

Orgill  •  Collierville, TN (Onsite)  •  1 month ago
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Job Description

Orgill is seeking a high potential individual who serves as the analytical and
operational backbone for retail dealer transitions. You will be responsible for the high precision crossmatching of hardware products, coordinating with POS providers to ensure technical readiness, and utilizing hardware industry expertise to design store layouts that maximize profitability. Performs all duties associated with file work and data related to onboarding new business for Orgill. Assists RDMs with collecting, organizing and analyzing the customer’s crossmatch file in preparation for the pre-visit.


Duties and Responsibilities
●Crossmatching: Assists RDMs with collecting, organizing, and analyzing the
customer’s crossmatch file. Utilizes hardware product knowledge to ensure accurate
SKU substitution and category alignment during the pre-visit.
● Works with Point-of-Sale providers to collect customer data and coordinate conversion
implementation dates and training sessions.
● Strategic Planning: Formats and analyzes crossmatch files to identify core Focused
Assortment Planning opportunities, ensuring the suggested product mix aligns with
local hardware market trends.
● Planogram Integration: Collaborates with the merchandising team to align conversion
files with Orgill Planograms (POGs). Ensures that opening stock orders reflect the
physical constraints and capacity of the dealer shelving and fixtures.
● Space Management: Assists RDMs in identifying Smart Start opportunities by
mapping existing store layouts to optimized planogram sets, ensuring a seamless
physical transition during the reset.
● Project Implementation: Assists with file manipulation and on-site visual
merchandising guidance for Dealer Account conversion projects.
● Financial Reconciliation: Assists with the reconciliation of buyback and opening order
data post-conversion to secure buyback funds efficiently.
● Market Support: Assists with preparation, set up, and event participation for Orgill’s
semi-annual Dealer Markets, including merchandising model store displays.
● Communication: Regularly updates sales and field teams regarding the status of
pending POS conversions and merchandising resets.

Success Factors - Knowledge, Skills, and Abilities

● Merchandising Logic: Ability to interpret planograms and floor plans to maximize
sales per square foot during a brand conversion.
● Industry Expertise: Strong knowledge of hardware categories (e.g., Tools, Plumbing,
Electrical, Paint) to identify logical product adjacencies and substitutions.
● Analytical Reasoning: Using logic to identify strengths and weaknesses of alternative
solutions or approaches to complex inventory conversions.
● Time Management: Aptitude to establish priorities, meet deadlines, and manage
multiple conversion projects simultaneously with limited supervision.
● Information Synthesis: Competence to combine disparate data points—such as POS
history and planogram requirements—to form a cohesive opening stock order.
● Communication: Ability to explain technical data and merchandising layouts to both
corporate teams and retail store owners.

Minimum Job Qualifications
● Bachelor's degree or equivalent experience in Retail Management, Data
Analytics, or a related field.
● Working knowledge of Microsoft Office (Word, Advanced Excel,
Access, and Outlook).
● Prior experience with retail planogram software (e.g., JDA,
Apollo, or Spaceman) or 2+ years of experience in hardware retail merchandising is
highly preferred.
● Travel: Requires travel as deemed necessary (up to 25%)
● Attendance: Regular on-site, in-person attendance is required.

Supervisory Responsibility: None
Note: Nothing in this job description restricts management’s right to assign or reassign duties
and responsibilities to this job at any time.

Orgill

About Orgill

Orgill, Inc. is the world's largest independent hardlines distributor with annual sales of $3.5 billion. The privately owned company was founded in 1847 and is headquartered in Collierville, TN. Orgill serves more than 11,000 retail hardware stores, home centers, pro lumber dealers, and farm stores throughout the United States and Canada, and over 50 countries around the world.

Orgill retailers have immediate access to more than 75,000 SKUs in each of its eight distribution centers. Drop Ship programs are available from the industry's leading manufacturers. Orgill's distribution facilities are among the newest and most efficient in the industry, with order accuracy rates of 99.6% and industry leading fill rates. Orgill operates one of the industry's largest truck fleets. 98% of Orgill customers receive their shipment on a scheduled Orgill truck with an Orgill driver within 48 hours of placing their order.

More than 350 Orgill field representatives are strategically located throughout North America. These highly trained men and women work side by side with customers to help identify and address opportunities in the dealer's local market.

Our field staff is supported by a highly skilled team of customer service specialists located in each distribution center, as well as our Collierville home office, who are always a phone call away.

Orgill's sales have doubled over the past ten years, and are 15x what they were in 1990. The growth is a direct result of the company's focus on its mission to "Help Our Customers Be Successful".

Interested in a career with Orgill? Visit www.orgill.com/careers

Industry
Wholesale & Distribution
Company Size
1,001-5,000 employees
Headquarters
Collierville, TN
Year Founded
Unknown
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