Nestlé

Customer Facing & CoC Manager

Nestlé  •  Panamá, PA (Onsite)  •  23 days ago
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Job Description

Customer Facing & CoC Manager - Centroamérica

Ubicación

Panamá – Centro de Distribución Parque Sur

Objetivo

Asegurar una experiencia de servicio al cliente consistente y eficiente en Centroamérica, liderando el frente de Customer Facing Supply Chain y el Centre of Competence (Centro de Competencia) de Order to Cash, garantizando el cumplimiento de indicadores de servicio, la estandarización de procesos y la correcta coordinación entre Supply Chain, Ventas y Finanzas.

Un día en la vida de un Customer Facing & CoC Manager…

  • Da seguimiento a indicadores clave de nivel de servicio (Fill Rate, Customer Order Fulfillment, On shelf availability).
  • Coordina con equipos de Ventas, Supply Chain, Finanzas y Logística para resolver excepciones del flujo Order to Cash.
  • Interactúa con clientes estratégicos, asegurando cumplimiento de acuerdos de servicio y entendiendo sus prioridades.
  • Lidera al equipo regional de Customer Facing y al Centre of Competence (Centro de Competencia), definiendo prioridades y acompañando su desarrollo.
  • Analiza resultados de encuestas de satisfacción del cliente y lidera planes de acción.
  • Trabaja en iniciativas de mejora continua y estandarización de procesos a nivel regional.

Lo que te hará exitoso…

  • Más de 6 años de experiencia en Supply Chain y/o procesos Order to Cash end-to-end.
  • Sólido entendimiento de procesos de Customer Service, Order Management, distribución y supply chain.
  • Perfil analítico, con facilidad para trabajar con datos, indicadores y herramientas digitales.
  • Experiencia con ERP (SAP deseable).
  • Inglés intermedio/avanzado.
  • Habilidades de negociación, comunicación y enfoque en mejora continua.
Nestlé

About Nestlé

As the world’s largest food and beverage company we are driven by a simple aim: unlocking the power of food to enhance quality of life for everyone, today and for generations to come. To deliver on this, we serve with passion, with a spirit of excellence, offering products and services for all stages of life, every moment of the day, helping people care for themselves and their families. Our culture is based on our values rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for the future.

We can trace our origin back to 1866, when the first European condensed milk factory was opened in Cham, Switzerland, by the Anglo-Swiss Condensed Milk Company. One year later, Henri Nestlé, a trained pharmacist, launched one of the world’s first prepared infant cereals ‘Farine lactée’ in Vevey, Switzerland.

Today, we employ around 273,000 people and have factories or operations in almost every country in the world. With our headquarters still based in the Swiss town of Vevey, we had sales of CHF 84.3 billion in 2020.

Our portfolio covers almost every food and beverage category – offering products and services for all stages of life, every moment of the day, helping people care for themselves and their families.

House rules: https://nes.tl/HouseRules

Industry
Food & Beverage
Company Size
10,000+ employees
Headquarters
Vevey, CH
Year Founded
Unknown
Website
nestle.com
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