Job Description

Position: Customer Expert

Work model: Remote (after training)

Location: Athens

Employment type: Full-time

What you will do

• Handle truck and bus related inquiries and complaints in a case-closed manner by phone, email, or chat.
• Support customer in case of truck breakdowns (flat tire, engine failure etc.) by creating appropriate cases in the CRM system after identifying the customer, vehicle, location and verification of GOP coverage.
• If the problem cannot be resolved over the phone, contact the nearest dealer/technician or 3rd party for assistance.
• De-escalation of concerns, proposing solutions within set parameters or referring to 2nd/3rd parties
• Answer questions about customer service, technical and product concerns, and general corporate matters.
• Strive for client retention and loyalty and aim for a positive response to the customer’s inquiry.
• Answer and assisting on incoming calls/email from clients related to products, sales, service, corporate information, appointments, etc.
• Maintain a customer relationship database and follow up on customer contacts.

What you will bring

• Excellent command of Czech
• Good communication skills in English
• A high school diploma or its equivalent is required.
• A basic awareness of automotive roadside assistance procedures
• Work experience with knowledge management systems and information research
• Professional expertise with ticketing and roadside assistance is preferred.
• Previous experience working in a contact center or managing mail is preferred.

What we offer

• Complete support to help you ease your relocation to Greece, we cover your flight tickets expenses, hotel accommodation, support with the house searching process, all at no cost to you
• Competitive monthly salary + 2 extra salaries per year
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Free online Greek language courses