Job Description

Resumen

We’re looking for a Customer Expert to join our team in Bogotá. In this role, you’ll support customers by responding to inquiries, providing clear and friendly guidance, and delivering effective solutions across different service scenarios. You’ll focus on understanding customer needs, handling information responsibly, and ensuring a smooth, positive experience in every interaction.

Responsabilidades

Who You Are:

• A customer-focused professional who genuinely enjoys helping others.
• A solution-driven thinker who aims to resolve situations efficiently and accurately.
• A clear communicator who can explain information in a simple, friendly, and confident way.
• A proactive problem solver who stays calm and focused in different customer scenarios.
• A responsible and detail-oriented person who handles information with care and discretion.
• A bilingual communicator with intermediate to advanced English proficiency (B2 Level), ready to grow in a global environment.
• A team player with a positive mindset and a strong sense of accountability.

Requisitos

Let’s Talk About Benefits:

• Salary $2,315,000 + up to 15% in bonuses
• Work schedules of 42 hours per week, designed to support work-life balance.
• Performance-based bonuses* to reward your results and commitment.
• Indefinite-term contract for long-term stability.
• Access to our exclusive Gaming Arena, designed for entertainment and team connection.
• Employee fund benefits that support your financial wellbeing.

*Terms and conditions apply.

Location

Bogotá, Connecta

Ac. 26 #92-32

This Is What Sets Us Apart:

We are the expert team in digital business services, present in 100 countries and providing services in 170. We connect the world and its diverse cultures through more than 300 languages and dialects. Certified by Great Place To Work® as one of the best workplaces in the country and the world, we continue to innovate, lead, and go beyond.

At TP, we champion diversity, equity, and inclusion in every connection. We value each unique voice and identity — from clients to team members — creating a culture where everyone is respected and empowered. Our commitment to diversity strengthens our connections and builds meaningful impact.

Make a difference with the Top Team!