Job Description

Resumen

We're looking for a Customer Expert You will be responsible for responding to user inquiries and providing service by attentively addressing their questions regarding payments and invoicing. You will handle sensitive information to resolve issues on first contact while staying informed about our client's products and services.

Responsabilidades

Who you are:

• You keep every customer engaged with a direct and friendly touch.
• A first-call fixer who solves problems fast and delivers standout service.
• You handle sensitive customer data with utmost care and confidentiality.

Requisitos

The TOP Team is all about:

• Using your intermediate to advanced English skills to connect with travelers from around the world.
• Bringing a service first mindset to every interaction, creating smooth and positive experiences.
• Solving issues quickly and efficiently, delivering an excellent service.
• Handling customer data with utmost care, accuracy, and full confidentiality.

Let’s talk about benefits:

• Work confidently and comfortably, always from home.
• Obtain a flexible schedule, work 40 hours weekly.
• Earn up to 15% performance bonus* because your effort deserves real rewards.
• Get an internet bonus to keep you connected while working from home.
• Obtain a long-term contract from the 7th month, because stability and peace of mind are part of the TOP Team vibe.
• Enjoy consistent pay with full coverage and benefits. We’ve got your back.
• Start strong with paid training. Get paid while you grow!
• Enjoy exclusive brand discounts and all the cool perks of being part of our crew.

*Terms and conditions apply

This is what sets us apart:

We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +300 languages and dialects. Certified by Great Place To Work® as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond.

At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and team members and foster an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and builds a more equitable world.

Make a difference with the TOP Team!