Job Description

At Tennis Australia, we’re creating a more playful world through tennis – for everyone.

From grassroots to Grand Slams, tennis brings people together, inspires communities, and builds champions on and off the court.

We’re a team of imaginative and passionate people who believe in the power of sport to make a difference. If you're ready to help us serve up real impact, we’d love to hear from you.

We’re committed to reflecting the communities we work and play in. We strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQI+ individuals, people with disability, and people from culturally diverse backgrounds.

About the role

The Customer Experience Supervisor will be responsible for ensuring the service areas of Tennis World Melbourne venues, including Court hire, Membership, Programs, Coaching, Pro Shop, Restringing, Merchandise and Café all deliver the highest levels of customer service and efficiency. This role will be responsible for the service delivery and administration of areas within the Tennis World Customer Experience team. This includes but is not limited to; Functions, Memberships, Retail, Café and Coaching areas of the business.

As a member of the Tennis World team, the Customer Experience Supervisor will take a ‘hands on’ approach working collaboratively with the team to provide excellent customer service. This role is 100% on-site across both of our venues at Albert Reserve and Melbourne Park. Please note that this role will require some evening and weekend work.

Reporting into the Tennis World Customer Experience Lead (VIC) in this role you will:

• Promote an effective, satisfying and productive working environment within the team.
• Oversee the consistent delivery of excellent customer service and administration at front of house by regularly monitoring performance and offering feedback, training and support to staff.
• Maintain and deliver high standards of facility management across all areas within the responsibility of Tennis World Melbourne venues.
• Provide outstanding customer service and develop good working relationships with internal and external stakeholders.
• Assist in the administration of Tennis World Memberships.
• Coordinate Tennis World Birthday Parties, including staffing, court bookings, invitations, communications and promotional activities.

About you

To be successful in this role you will have:

• Event management experience
• Excellent operational and administrative skills with a customer service focus
• Barista or cafe experience (desired)
• Ability to set priorities, plan work programs and meet deadlines
• A current and valid Police Check and Working with Children Check (or be willing to obtain)
• Preparedness to be flexible regarding working hours and arrangements relating to work associated with Tennis Australia

What’s to love?

• Career development with a range of formal education and on the job training opportunities
• Tickets to the Australian Open plus Superbox tickets to events at Rod Laver & Melbourne Arena
• Monthly health & wellbeing activities with access to CorePlus Pilates
• Onsite gym, tennis facilities & free onsite car parking
• Salary packaging & a range of discounts from our sponsorship partners
• Attractive leave benefits - with up to 26 weeks of paid parental leave for all primary caregivers and Sorry Business and Ceremonial Leave for Aboriginal and Torres Strait Islander employees
• We are proud to be recognised as an employer of choice for women by WORK180

To Apply

If you think you’re up to the challenge, we’d love to hear from you! Please submit your resume and cover letter via our online application system. Please note, only applications submitted through our system will be considered.

If you need assistance or adjustments to fully participate in the application process, please contact recruit@Tennis.com.au

Applications close 17th June 2026, however we will be reviewing applications as they are received, therefore this role may close sooner if we find the right candidate.

Tennis Australia is committed to providing a safe environment for all tennis participants, including children and young people. It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child-safety.

We believe playing makes life better and we are always on the lookout to talented people to join our team and help us create a playful world through tennis.

Even if we are not currently advertising the position that you are looking for today, we may be tomorrow. There are a number of ways that you can keep up-to-date with new opportunities as they happen.

We encourage you to create a profile and register for our job alerts, as well as follow Tennis Australia on LinkedIn to stay up to date on the latest news and opportunities.