Job Type: Full-time. 4 days on-site, 1 flex day each week
Location: Brecksville, OH to start, and transitioning to Wickliffe, OH in 2028.
As Lubrizol approaches its centennial in 2028, our Wickliffe campus will become the unified home of Lubrizol’s global headquarters, integrating Lubrizol’s Brecksville site capabilities and employees to the Wickliffe campus.
How You’ll Make an Impact
As a Customer Experience Supervisor, you'll drive excellence in customer service operations while strengthening the connection between supply chain, production, and customer-facing teams. You'll collaborate with a diverse group of passionate individuals to deliver sustainable solutions to advance mobility, improve wellbeing, and enhance modern life. In this role, you will:
Lead and develop a team of Customer Experience Representatives, ensuring high performance, accountability, and engagement.
Ensure compliance with global standards set by the Center of Excellence and Supply Chain teams.
Identify, develop, and implement process improvements that enhance efficiency, accuracy, and cost-effectiveness.
Maintain a customer portfolio to stay connected to daily operations and uphold a strong customer-first mindset.
Manage the order-to-cash cycle, ensuring timely processing, shipment, and invoicing.
Evaluate supply plans against customer demand to optimize service levels.
Leverage data analytics to identify trends and potential service disruptions.
Provide insights to Master Production Schedulers to optimize service.
Collaborate with Commercial, Technical, and Sales teams to ensure seamless customer experience.
Manage stakeholder expectations through proactive communication.
Optimize inventory levels through analysis of slow-moving materials.
Lead reporting cadence including open orders and performance metrics.
Participate in customer visits alongside commercial teams.
Required Qualifications that Enable Your Success
Bachelor’s degree from an accredited university or college; technical preferred.
Minimum two (2) years of supply chain, commercial, customer service experience, or other relevant professional experience.
Leadership experience.
Strong understanding of supply chain and logistics processes.
Proficiency with Microsoft Office and SAP.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Attention to detail and continuous improvement mindset.
Ability to manage multiple priorities.
Preferred Qualifications that Drive You Forward
MBA or advanced degree.
Experience in operations such as R&D, manufacturing, or transportation.
Experience leading teams in customer service or supply chain.
Your Work Environment
Standing, walking, or operating equipment for extended periods
Working in a lab or manufacturing setting with appropriate PPE provided
Use of computers and digital tools in an office or hybrid environment
Occasional lifting or movement of materials
Adherence to safety protocols and ergonomic standards
We continuously invest in our facilities and technologies to ensure they support your well-being, productivity, and growth. If you require reasonable accommodation, we are committed to working with you to ensure an inclusive and accessible experience.
Benefits that Empower You
Competitive salary with performance-based bonus plans
401(k) match + Age-Weighted Defined Contribution
Comprehensive medical, dental & vision coverage
Health Savings Account (HSA)
Paid holidays, vacation, and parental leave
Flexible work environment
Learning and development opportunities
Career and professional growth
Inclusive culture and vibrant community engagement
Learn more at https://benefits.lubrizol.com/!
Lubrizol: Imagined for Life. Enabled by Science. ™ Delivered by You.
For nearly 100 years, The Lubrizol Corporation, a Berkshire Hathaway company, has been at the forefront of innovation to enhance everyday life, advance mobility, and make the modern world work better. Our specialty chemistry solutions—from engine oils, performance coatings, and skincare to medical devices and plumbing systems —are powered by the expertise, passion, and commitment of people like you.
We tackle the world’s toughest challenges with science-based solutions, deeply understanding our customers to deliver innovative chemistry and differentiated value. Our inclusive culture, dedication to safety, and incredible global talent drive our success. Our solutions meet the evolving needs of the modern world—brought to life by science and, most importantly, delivered by you.
Whether you're in the lab, on the production floor, or in the office, you'll be part of a team around the world that empowers you to think boldly, drive results, and contribute to solutions that shape a better, more sustainable future.
We win because of you. Let’s build the future together.
#LI-CM1 #LBZUS
The Lubrizol Corporation, a Berkshire Hathaway company, is a science-based company whose specialty chemistry delivers sustainable solutions to advance mobility, improve well-being and enhance modern life. Every day, the innovators of Lubrizol strive to create extraordinary value for customers at the intersection of science, market needs and business success, driving discovery and creating breakthrough solutions that enhance life and make the world work better. Founded in 1928, Lubrizol has global reach and local presence, with more than 100 manufacturing facilities, sales and technical offices and 8,000 employees around the world.
