Job Description

Honeywell is looking for a Customer Experience Specialist to join our team in Bucharest, Romania. This role is ideal for customer-focused professionals who enjoy problem-solving, coordinating field operations, and working in a dynamic international environment. Reporting to the Customer Experience Supervisor, your main responsibility will be to act as the first point of contact for customers and field service professionals, serving as a liaison between them and other departments.

As a Customer Experience Specialist, you will manage Level 1 (L1) customer support activities, handling internal and external customer inquiries using established documentation and knowledge bases. You will collaborate closely with Level 2 Technical Support teams and Field Service Technicians to investigate issues, drive resolutions, and ensure an excellent customer experience.

This is a hybrid role (3+2), Monday to Friday, with rotational shifts:

14:00 – 22:30
15:00 – 23:30

Key responsabilities:

Handle inbound calls and email communications from internal and external customers, ensuring timely and professional support.
Create, validate, and manage Cases, Work Orders, and Service Appointments in Salesforce, including contract and entitlement verification.
Coordinate the dispatching, scheduling, and rescheduling of Service Appointments for Field Service Professionals.
Monitor Field Service operations by tracking appointment acceptances, overlaps, rejections, and technician-generated cases to ensure service efficiency.
Oversee Work Order lifecycle management and monitor Customer Portal cases to ensure prompt follow-up and resolution.
Develop, maintain, and update Standard Operating Procedures (SOPs) to support operational consistency and compliance.
Support local and global initiatives, generate customer and administrative reports, and drive follow-up actions to meet business objectives.

Key skills and Qualifications:

College graduate; Bachelor's degree preferred.
Minimum 1 year of experience in Customer Support or a similar customer-facing role.
Advanced English and French proficiency (written and spoken)

Preferred Skills

Salesforce knowledge is an advantage but not required.
Strong attention to detail and organizational skills.
Excellent communication and interpersonal abilities.
Ability to work effectively in a fast-paced, multitasking environment.
Strong teamwork and collaboration skills.
Good reporting and analytical capabilities.
Customer-focused mindset with a proactive approach to problem-solving.

Our offer

Competitive Salary regularly increased based on your performance;
Market-leading Sales performance incentive rewarding your individual achievements;
Enjoy 25 vacation days per year, plus extra days off for life's special events we provide meal vouchers;
Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers);
Medical Insurance Plan paid by the company;
Christmas and Easter bonuses;
Recognition & referral bonus programs;
Comprehensive induction, ongoing training and development to set you up for success;
In-house and external learning platforms (Udemy) to continue to expand your skills;
Work experience opportunities to help you grow your career with us;
Global employee networks to help you connect and grow;
Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters;
In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids;
Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment;
Your family is growing while working at Honeywell? We congratulate you by offering special bonuses;
Frequent Employee Engagement activities fostering an inclusive and diverse work environment;
3 + 2 hybrid work arrangement to support your work-life balance;
Flexible working hours;
Fresh fruit days in the office.

Equal opportunity statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

#TheFutureIsWhatWeMakeIt

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

About Honeywell Technologies

Honeywell is a Fortune 500 company that invents and manufactures technologies to address tough challenges linked to global macrotrends such as safety, security, and energy. With approximately 110,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

For additional information on how Honeywell processes your personal information please visit https://www.honeywell.com/privacy-statement.

Industry

Manufacturing & Production

Company Size

10,000+ employees

Headquarters

Charlotte, North Carolina

Year Founded

Unknown

Website

honeywell.com

Social Media

Customer Experience Specialist with French

Job Description

Preferred Skills

About Honeywell Technologies