Sortly

Customer Experience Specialist (Part-Time Contract)

Sortly  •  United States (Remote)  •  3 hours ago
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Job Description

About Sortly

Sortly is a simple, visual inventory management solution used by thousands of small businesses and teams within large organizations. We’re profitable, remote-first, and growing, with teams across 4 countries.

About the Engagement

We’re looking for an experienced customer support contractor to help our CX team handle ticket volume during a major product rollout. You’ll resolve account, product, and technical tickets in HubSpot and route issues to the right team when needed.

Scope of Work

  • Resolve customer tickets by email with accuracy, empathy, and timely responses.
  • Escalate bugs, feature requests, and account handoffs with complete details.
  • Flag outdated Help Center articles you come across.
  • Occasionally join a customer screenshare or call to troubleshoot.

What You Bring

  • 2 years of email-based customer support experience, ideally with a SaaS product.
  • Clear, warm written communication.
  • Strong follow-through and comfort working independently.
  • Bonus: HubSpot or similar help desk experience, mobile app troubleshooting, or AI tools in support.

Contract Details

  • 1099 independent contractor engagement through July 2027
  • Approximately 20 hours per week, Monday through Wednesday EST business hours
  • $30/hr - 40/hr
Sortly

About Sortly

Sortly is the leading inventory solution for businesses. Sortly helps companies of all sizes track the supplies, materials, parts, tools, and equipment that keep their business running—from any device, in any location. Our easy-to-use, customizable solution helps customers turn complex inventory processes into streamlined, organized systems. Sortly takes the hassle out of managing inventory so our customers can focus on what matters most: building a thriving, future-proof business.

Sortly was born in 2012 and helps businesses worldwide organize and track more than 13 million items. Today, Sortly is trusted by countless businesses across construction, medical, manufacturing, real estate, automotive, and more. We are proud to deliver compelling value to over 15,000 customers—and counting.

Industry
IT & Software
Company Size
51-200 employees
Headquarters
Redwood City, California
Year Founded
2012
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