We are a full-service GP provider, but not your typical GP practice. We’re re-imagining the way people access primary healthcare using a mobile app and exceptional customer experiences. The Tend customer journey is all about listening to and understanding individual needs and tailoring services to meet them. People are at the heart of everything we do.
This role is pivotal to our Customer Experience Team. You will be delivering outstanding customer service and support, leading to better health outcomes for our customers. You will work closely with our clinical and non-clinical teams on all aspects of delivering and improving great customer experience.
We will require the successful candidate to attend in-person training at one of our clinics in Auckland, Tauranga or Christchurch. After the initial training, the hours will be as follows
Wednesday 9pm - 7am
Thursday 9pm - 7am
Friday 9pm - 7am
Saturday 9pm - 7am
About the role:
Your focus will be delivering customer-first service, liaising with patients, their families and care providers. You will be the “go to” for resolving customer experience issues and providing support to the clinical team. Ultimately, you will be proactive in making all patient experiences seamless, accessible, timely, and as safe as possible. Key responsibilities include:
Answering customer queries via phone, social media, email & messaging within our app.
Providing insight into process improvement with the front-of-house & clinical operations.
Support clinical inbox, clinical administration & improving health targets.
Assisting with clinical enrolments.
Handling patient files
Experience Required:
Customer service experience
Able to thrive in a fast-paced environment
Exceptional written and verbal communication skills
Detail oriented and the ability to multitask
Team player who can collaborate with various departments
Tech savvy
Ability to think on your feet and display good judgment and decision making skills
If you're passionate about customer care and would like to step into the healthcare industry to make a difference, we would love to hear from you!
Online or in-person, see a Tend doctor your way. It’s healthcare now.
Download the Tend app to book an appointment with one of our doctors online 24/7 or in-clinic. Get prescriptions, view test results and more!
With Tend, you can book the next available doctor’s appointment in minutes, and see a qualified Tend doctor in the way that suits you best.
• See a doctor online or at a Tend medical centre in Auckland, Bay of Plenty and Canterbury
• Online doctors available 24/7
• Easy prescriptions & repeats
• Appointment notes & messages
• Personalised health reminders
What can we help with?
• General medical care
• Prescriptions and repeats
• Medical certificates
• ACC and injuries
• Specialist referrals
How Tend works:
• Choose to see the next available GP or book an online or clinic appointment
• Choose the Tend doctor that’s right for you
• Get a video call in the Tend app or visit a Tend medical centre
• Get prescriptions and easy repeats
• Access your care team and appointment notes any time through the Tend app
Who can use Tend?
Tend is currently available to Auckland, Bay of Plenty and Canterbury residents.
Is Tend safe?
The safety and protection of your data is paramount to us. We’re a registered primary care services provider subject to all healthcare laws and regulations, with stringent and comprehensive patient privacy policy and data protection measures to ensure your information is safe and secure.
Download the Tend app today! It’s healthcare now.
Learn more at tend.nz
Want to work at Tend? Check out our open roles here:
www.mahi.tend.nz
