Job Description

Customer Experience Specialist (Native Korean & Japanese Speaker)

Our client is a fast-growing regional business service provider that specializes in Customer Experience Lifecycle Management based in Malaysia.

Currently They are looking for Native Korean and Japanese Customer Services for their client which is a well-known Hospitality-Travel business.

What You'll Do:

• Handles and responds to customer enquiries and complaints through phone, online chat and/or e-mails
• Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures
• Identifies and escalates difficult and complex issues to senior team members
• Maintains a positive, empathetic and professional attitude towards customer
• Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system
• Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions
• Liaises with external vendors and service operators to fulfil booking changes
• Keeps updated with company procedures and processes
• Shares customer feedback with relevant departments for further improvements

What You'll Need:

• Candidate must possess at least 'O' Levels or higher/ Preferably Degree qualification and above
• Fresh graduates are encouraged to apply
• Proficient in English & Korean (both verbal and written).
• Previous experience in customer service is an added advantage
• Able to work shifts (including weekends, public holidays)
• Possess a problem-solving mindset to proactively find solutions for customer needs
• Strong written and verbal communication skills to communicate clearly and effectively with our customers
• Good team player to work collaboratively in a team environment
• Keen attention to detail in completing tasks accurately and thoroughly
• For native Korean speakers, English must be B2 level

What We Provided:

• 12 days annual leave (1 day will be added upon completion of 1 year of service up to max 16 days)
• Group Term Assurance Plan, Group Personal Accident Plan, Group Hospital & Surgical Plan
• (GHS annual Limit 20,000RM.)
• Cashless clinic visits: General Practitioner (GP) RM350, Specialist (SP) RM350 (Monthly LimitRM80)
• Employment Pass (EP) will be covered.
• One-way air ticket to Malaysia.
• Accommodation allowance.
• Conveniently located in UOA Business Park, accessible by LRT Putra or KTM Subang Jaya station.
• Enticing commission structure that rewards your hard work.
• Training and development to upscale your soft and hard skills.
• Career progression within the same team or across different projects.