Job Description

About the brand

Established in 1938, Oroton has evolved over the decades to be a modern lifestyle brand, synonymous with craftsmanship, accessible luxury and a unique Australian sense of beauty. We are inspired by our purpose of creating accessible modern luxury for real life and sharing it with the world.

About the role

Step into a brand-new chapter with Oroton! We’re opening a fresh new concession at Myer Highpoint - our very first in this location - and we’re looking for a passionate casual Customer Experience Specialist to help bring this store to life and create an exceptional experience from day one.

You’ll be at the heart of creating memorable shopping experiences - delivering exceptional service, offering personalised style advice, and making every customer feel valued. You’ll thrive in a fast-paced, high-energy environment where your ability to connect with people and drive results will shine. From assisting customers in finding their perfect pieces to managing high-volume stock and ensuring our products are beautifully presented and easily accessible - your impact will be felt in every corner of the store.

This role is a casual position with availability required across weekdays, weekends and late night trade.

You’ll excel in this role if you enjoy:

• Being a role model for your team, lead by example and cultivate a customer-first culture. Your positive attitude and commitment to service excellence will motivate those around you and set the standard for every interaction.
• Bringing energy and efficiency to daily store operations. From stock organisation and sales to delivering standout customer service, you’ll ensure everything runs smoothly and every customer enjoys a seamless experience.
• Embracing the pace of retail. You'll stay agile and focused during busy trading periods, maintaining high standards under pressure and turning challenges into opportunities.
• Executing merchandising strategies and create engaging product displays that draw customers in and reflect the brand’s aesthetic.
• Partnering with the management team to shape and implement strategies that elevate customer satisfaction, boost sales, and optimise overall store performance.

What you'll bring to Oroton!

• Proven experience working in a retail team, consistently achieving KPIs and exceeding store targets
• Strong attention to detail and confident clienteling skills
• A positive, can-do attitude that thrives in a fast-paced, high-volume retail environment
• A keen eye for styling and a genuine passion for luxury products
• The ability to energise and uplift the team, creating a fun and motivating atmosphere every day

The benefits of working for Oroton: 

• Generous remuneration package, including: a bonus structure on offer, Team incentive programs and Oroton product discounts!
• A structured training plan to learn the ins and outs of Oroton’s 5 P’s
• Enjoy discounts with WHEREFIT to gyms, ICONIC Sport, Adore Beauty & HelloFresh
• Fun, supportive, and dynamic team culture

If you’re detail-oriented, love working with people, and are ready to bring your energy and enthusiasm to a brand that values quality and service, we’d love to meet you!

You must have full Australian working rights to be considered for this role.