Job Description

Customer Experience Specialist – MSC Call Center (Remote)

Join AAA East Central as a Communication Counselor I and help deliver the legendary service our members expect. As part of our remote Member Service Center team, you'll serve as a key point of contact for members, assisting with membership and travel-related inquiries, addressing service concerns, and providing solutions that enhance the overall member experience. Your commitment to customer service, attention to detail, and problem-solving skills will help ensure every interaction reflects the AAA brand.

Schedule: Monday-Friday, 12:00 PM-8:00 PM, plus alternating Saturdays (No Sundays)

Pay: $21.00/hour

What You'll Do

• Respond to incoming calls regarding membership services, travel information, account inquiries, and member concerns.
• Gather, verify, and accurately enter information into customer service systems.
• Assist members by providing information, researching requests, and resolving inquiries in a timely and professional manner.
• Respond to member questions, service concerns, and complaints, escalating issues when appropriate.
• Provide travel-related information, including directions, mileage, routes, accommodations, weather, and road conditions.
• Promote memberships, coverage options, and other club products and services when appropriate.
• Assist with driving school enrollments and scheduling requests, providing information on available courses, registration procedures, and appointment availability.
• Support team operations through training assistance, special projects, and high-volume service periods.

What You'll Bring

We're looking for candidates who bring a passion for customer service and a commitment to delivering a positive member experience.

• High school diploma or GED required.
• 1-3 years of customer service, call center, or related experience preferred.
• Excellent customer service, communication, and problem-solving skills.
• Strong verbal and written communication abilities.
• Ability to work effectively in a fast-paced environment while managing multiple priorities.
• Strong attention to detail, data entry accuracy, and organizational skills.
• Minimum typing speed of 30 WPM.
• Proficiency with PC and Windows-based applications preferred.
• Geographic knowledge of the service territory preferred.
• Knowledge of membership products, services, and benefits preferred.
• Adaptable, reliable, and team-oriented with a commitment to delivering exceptional service.

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance,

travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify