Job Description

About us
Ever dream of joining a fast-growing golf brand that's not afraid to shake up the status quo? Takomo Golf is here to disrupt the golf world, and we want you on the front lines. We're a team of golf fanatics, revolutionizing the game with minimalist, top-quality clubs and gear that performs like a dream. No fluff. No compromise. Just pure golfing excellence, sent straight from our factory to your front door.

We believe that a great brand is built by a team that genuinely enjoys working together. Here is a look at what life at Takomo really looks like:

• Work-Life Balance: Flexible working hours and a hybrid work model. While we value the energy of working together at our Turku office, we offer the flexibility to work remotely when needed.

• Growth & Culture: A vibrant, supportive, and international work community where you can directly impact a global brand's trajectory.

As we expand across German-speaking Europe, we're looking for someone who can be the trusted voice of Takomo for DACH golfers and help us get the experience exactly right for that market.

Your mission (should you accept it)
Picture this: You're in the heart of Takomo Golf, in Turku, where we craft magic in the form of golf clubs. As our German-speaking Customer Experience Specialist, you'll be the face (and voice) that helps DACH golfers navigate the sometimes rocky road of online shopping. Think of yourself as a golf concierge, but instead of tee times, you're answering messages, solving problems, and making sure every customer feels like a VIP, in flawless, native German.

On top of frontline CX, you'll play a key role in our DACH market expansion: making sure everything customers read, hear, and experience truly fits the German-speaking market. Not just translated, but localized.

We're looking for a full-time teammate to join our CX crew. Most of us are based in Turku, and that's where we'd love you to be too. We work in a hybrid way, but since the gang's mostly at the office, we encourage you to spend your days here with us.

Here's what we need from you

Customer experience

• Be the German voice of Takomo: answer customer inquiries in native-level German, guide our customers, and solve problems with warmth and clarity.

• Know your stuff: help customers choose the right gear, guiding them through our world-class lineup from clubs to accessories. When they need help, you're the first to offer the perfect solution.

• Keep it cool: bring a problem-solving mentality. Sometimes customers need a hand, other times they just need to feel heard and understood. You're there for both.

• Be proactive: gather feedback, share insights, and help us keep improving. We're not just making golf clubs; we're making the whole experience better.
  

DACH localization & market expansion

• Localize, don't just translate: adapt product descriptions, support content, emails, and campaigns so they read like they were written for German-speaking golfers from day one. Tone, idiom, and golf terminology included.

• Speak the game in German: apply correct, market-specific golf terminology so our communication sounds credible to DACH players.

• Stay on top of microtrends: track what's happening in golf across Germany, Austria, and Switzerland. The trends, the gear talk, the communities, and feed those insights back to the team.

Support cross-market expansion: work with marketing, product, and ops to bring the Takomo experience into new market "bubbles," making sure each one feels local and authentic.

What we're looking for

• Native German: you write and speak German at a native level, with an ear for tone and nuance. This is non-negotiable for the role.

• Fluent English: required for all internal and external communication as it's our primary working language.

• You like golf. A lot: you understand the game, the gear, and the need for that sweet spot on the fairway and you can talk about it naturally in German.

• DACH golf know-how: familiarity with golf culture, terminology, and the current microtrends across the German-speaking market.

• Customer service experience: you've done it before, or you're ready to dive in.

• A natural communicator: you can write like you're composing a love letter to golf. Both in German and English.

• A problem-solver: someone has a question? You've got the answer. A customer needs help? You've got their back.

Bonus points: experience with Shopify, helpdesk platforms, or warehouse management tools. But if you don't have that, don't sweat it, we'll teach you.

Why Takomo Golf?
Because working here is more fun than a hole-in-one (seriously, we're that cool). You'll join a crew of passionate golfers who are shaking things up in the industry, and help push the boundaries of the game and the brand into a whole new market. Plus, we're growing faster than your golf game after switching to a UDI (trust us, it's a game-changer).

Compensation & Benefits

We want you to feel supported, energized, and valued both on and off the clock. Here is exactly what you get when you join the Takomo team:

• Salary range: 2300-3000 €/month. Salary will be determined based on the candidates level of seniority, relevant skills and previous experience.

• The Ultimate Golf Setup: Your very own set of Takomo golf clubs and free golf rounds to help you perfect your game.

• Health & Safety: Comprehensive occupational healthcare and work capacity insurance.

• Wellness: Epassi benefits for your choice of sports and health activities.

• Team Traditions: Monthly breakfasts, after-work hangouts, and our annual company-wide golf trip!

Ready to join the team at Takomo Golf? Send your application by 26th of July.