Position: Customer Experience Specialist
Location: Remote, Spain
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
Manage customer interactions through various communication channels (phone, email, chat, or CRM systems), ensuring timely and accurate responses
Process customer orders, quotations, and inquiries accurately using designated company systems (e.g., ERP or CRM tools)
Provide product information and basic technical support to assist customers in identifying appropriate products or services for their needs
Track and communicate order status, including delivery schedules, updates, and any delays, to maintain transparency and trust with customers
Collaborate with internal departments such as logistics, sales, and technical support to resolve customer issues efficiently
Maintain up-to-date and accurate records of all customer interactions, transactions, and service requests
Follow established service standards, procedures, and escalation protocols to ensure quality and consistency
Identify opportunities to improve customer satisfaction, operational processes, and overall service delivery.
REQUIREMENTS:
Native / fluent in Flemish, both verbal and written. Proficiency in English (minimum B2 level)
High school diploma or equivalent; higher education or vocational training in business, communication, or a related field is an advantage
Proven experience in customer service, or a similar client-facing role
Proficiency in customer management systems (e.g., CRM platforms) and familiarity with enterprise software (such as SAP or similar systems)
Strong communication and interpersonal skills, with a customer-focused and solution-oriented approach
Ability to multitask, manage priorities, and maintain accuracy under pressure
Basic technical understanding or interest in products/services relevant to the company’s field
Commitment to continuous learning, adaptability, and collaboration in a fast-paced environment
Be set up and living in Spain, with your NIE and remote work set up.
OFFER:
Excellent remuneration package based on experience, skills and performance
Working schedule: Monday to Friday, 9-18hr
Be part of a dynamic and creative team with positive and friendly atmosphere
Guidance and tools to reach career potential.
We connect passionate individuals with exciting work abroad opportunities that match their skills and aspirations. We help companies build a global team with top talent. We unlock a diverse pool of motivated individuals eager to contribute their skills and international perspective to worldwide organizations.
The job seekers’ benefits:
Streamlined process - Skip the application hassle. Our experts handle initial screening and interviews, saving you time and effort.
Expert matching - We're not just a job board. We act as your personal consultant, finding the perfect fit for your unique talents and dream location.
Global reach - Access opportunities you wouldn't find on your own. Explore a world of exciting possibilities and launch your career abroad adventure.
The partner companies’ benefits:
Targeted recruitment - Find the perfect fit faster with JUJUR's pre-vetted talent pool perfectly aligned with your specific job requirements.
Reduced hiring costs - Save resources compared to traditional international recruitment processes.
Increased candidate diversity - Expand your talent pool and gain access to fresh perspectives that can drive innovation.
Expert matching - Benefit from our experienced recruiters who understand your company culture and skill needs, ensuring a successful match.
Some numbers we’re proud of:
A fulfilment ratio of over 90%
A talent base of over 30K candidates and rising
Over 1K available jobs worldwide
Under 30 days average time to hire
Let’s talk about your hiring needs and find the best solution for you!
Our candidates’ experiences inspire our recruiters to write helpful guides for job seekers worldwide. Open the vault of insider tips to upgrade your career today 👉 https://blog.jujur.eu/
