Job Description

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Dutch speaking Customer Experience Specialist to join their offices in Valencia.

Position: Customer Experience Specialist

Location: Valencia, Spain

Work model: on-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Provide customer support via phone, email, and chat for users of the fintech platform

• Assist customers with payment-related inquiries, refunds, cancellations, and account-related questions

• Mediate disputes between customers and partner webshops to ensure positive customer outcomes

• Troubleshoot customer issues and contribute to process improvements and operational efficiency

• Support achievement of team KPIs including customer satisfaction, response times, and handling times

• Identify recurring customer feedback patterns and communicate insights to internal stakeholders

• Collaborate with colleagues to improve customer experience and optimise business processes

• Stay up to date with internal policies, fintech processes, and industry regulations

• Deliver high-quality customer experience within a fast-paced international fintech environment.

REQUIREMENTS:

• Native/fluent in Dutch with good command in English

• Previous customer service or customer-facing experience preferred

• Strong communication and problem-solving abilities

• Proactive, solution-oriented, and customer-focused mindset

• Interest in fintech and digital financial services

• Ability to think independently and find practical customer solutions

• Technical or finance-related background considered an advantage

• Comfortable working in dynamic scale-up environment.

BENEFITS:

• Competitive renumeration package

• Health insurance

• Free lunch

• Spanish lessons

• Bootcamp twice a week

• Drinks every Friday

• Be part of a dynamic and creative team with positive and friendly atmosphere

• Guidance and tools to reach your full potential

• And much more!!!