Job Description

The Company

Abtrace is a health tech company based in London, with a team of doctors, researchers, developers and data scientists that bring together software engineering, machine learning expertise and medical experience to build clinical algorithms to support primary care clinicians.

The team is dedicated to creating digital health software to deliver Population Health interventions individualized to patients. This involves the continuous scanning of the entire health record of a patient to detect signals of deterioration, early onset of new disease and opportunities for preventative interventions. Our innovative platform empowers GP practices, Primary Care Networks (PCNs), and Integrated Care Boards (ICBs) to streamline patient management, improve outcomes, and maximise funding.

We work with over 600 primary care practices covering 2.5 million patients.

The Role

We are seeking a skilled professional to become a member of our team as a Customer Experience Specialist, to ensure our clients achieve the best possible outcomes with our software.

If you meet the following criteria, we want to hear from you:

• A solid understanding of how GP practices operate
• Understanding of QOF and monitoring recall
• Exceptional people skills
• Enthusiasm for technology in primary care

The ideal candidate will bring a strategic mindset, operational expertise, and a commitment to fostering great customer relationships, to ensure our clients achieve the best possible outcomes with our software.

Responsibilities

This is a customer facing role and responsibilities include:

Requirements

• Essential Criteria

Benefits

• Competitive salary, depending on experience
• Private Pension
• Generous maternity/ paternity leave
• Flexi working & possibility for remote working
• Company's office in Paddington - easy commute and comfortable surroundings
• Motivated, highly functioning, multi-disciplinary team
• Opportunity to be involved in ground-breaking technology impacting patient health