Cargill

Customer Experience Specialist

Cargill  •  Taguig, PH / Manila, PH (Hybrid)  •  2 hours ago
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Job Description

Job Purpose and Impact

The Customer Experience Specialist, will support a moderate scale of customer service activities for a single site team. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues.

Key Accountabilities

  • Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
  • Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
  • Execute customer service strategies.
  • Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
  • Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
  • Other duties as assigned

Qualifications

Minimum Qualifications

  • Bachelor's degree in a related field or equivalent experience
  • With work experience in supply chain for a manufacuring company or 3PL, handling order management
  • Willing to be based in BGC, hybrid work schedule
Cargill

About Cargill

Cargill is a family company committed to nourishing the world in a safe, responsible and sustainable way. With over 158 years of experience, we sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. Whether it’s making alternative proteins for food manufacturers or helping farmers raise healthier animals with AI, we put as much care into how things are sourced as what we provide. We put people first. We do the right thing—today and for generations to come.

Industry
Food & Beverage
Company Size
10,000+ employees
Headquarters
Wayzata, Minnesota
Year Founded
Unknown
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