Kinetic

Customer Experience Specialist

Kinetic  •  Launceston, AU (Onsite)  •  1 day ago
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Job Description

Full-Time Mon-Fri- Launceston

Are you someone who genuinely enjoys helping people and thrives in a fast-paced environment?

In this role, you’ll be the voice of our business, supporting customers, resolving enquiries, and turning challenges into positive experiences. If you’re confident on the phone, naturally empathetic, and enjoy problem-solving, this could be the perfect fit.

What You’ll Be Doing

  • Be the first point of contact for customer enquiries across phone, email, and digital channels
  • Handle a mix of inbound and outbound interactions with confidence and professionalism
  • Resolve complaints with empathy, ownership, and a solutions-focused mindset
  • Work closely with operations and depot teams to get the best outcomes for customers
  • Spot trends and contribute ideas to improve the overall customer experience

What We’re Looking For

  • A friendly, confident communicator who enjoys speaking with customers
  • Someone who stays calm under pressure and handles challenging conversations well
  • Strong attention to detail and ability to juggle competing priorities
  • A proactive team player who takes ownership and gets things done
  • Previous customer service or contact centre experience (highly regarded)

The Details

  • Location: Launceston
  • Shifts: Monday-Friday, 9-5, 38 hours
  • Job Status: Full time
Kinetic

About Kinetic

Established over 45 years ago, Kinetic has grown to become the largest bus operator in Australia and New Zealand, and a global, multi-modal transport network with operations that span across the UK, Europe and Singapore.

We began in 1978 with Melbourne’s Skybus – a cost efficient, reliable airport transfer service. Today, we manage a global network of bus and rail services, with a team of 36,000 dedicated people and 11,000 buses seamlessly moving over 100 million passengers every year.

We’re the trusted operator of urban, regional, school and charter bus services across Australia and New Zealand. We operate 40 per cent of buses in Queensland, a third of Melbourne’s bus network, and almost half of bus services in Tasmania. In NZ, we’re proud to partner with councils in Auckland, Christchurch, Wellington and Tauranga.

Our expertise spans continents, operating in five countries across Europe. In the UK, we run the Go Ahead network – alongside joint venture partner Globalvia – which includes the Govia Thameslink rail link, the largest and most complex rail system in the country.

We believe in improving the communities in which we live and operate, and making a positive impact on people’s lives.

We’re removing the diesel buses that emit millions of tons of greenhouse gases every year. We’re putting women up front. And we believe in LGBTQI+ inclusion and the freedom to be your true self.

Governments, airports, businesses, schools and councils count on us every day. You too, can count on Kinetic.

Industry
Transportation & Logistics
Company Size
1,001-5,000 employees
Headquarters
Melbourne, AU
Year Founded
Unknown
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