Job Description

Are you an excellent communicator and know how to put the customers first?
We are looking for a Customer Experience Specialist who will be working closely with both our determined world-class online sales team and customers directly. You will support and build bridges with our internal and external clients to ensure that they have the best experience on our platform.

If you believe that you have the drive, energy, and sophistication to accomplish the task above, take a look at...

What you will do...

• Validate traffic sources and offers from all the different verticals (including explicit content) to ensure compliance with company standards and platform requirements.

• Deliver excellent customer service via live chat/email and manage the needs of Adcash customers to optimize their experience with our online advertising platform.

• Perform quality assurance/quality control checks on client campaigns to ensure that all placements and creatives have been set up correctly.

• Ensure that Adcash brand compliance is followed and consistent throughout all campaigns that are being set up on the network.

We'd love to meet someone with...

• 1+ years of Customer Service experience.

• Experience in online advertising.

• Positive, enthusiastic and passionate customer-focused attitude.

• Multitasking skills, diligence as well as strong attention to detail.

• A will to keep learning.

• Versatility to work well as a team member as well as independently.

• Ready to work in shifts in the future (15.00-00.00 GMT+3)

• Excellent written and spoken English; other languages are an advantage.

The life of an Adcasher includes…

• Access to the latest technologies and equipment.

• A cool, pet-friendly working environment in the city center.

• Training budget for self-development.

• A seniority program triggering additional vacation days.

• Compensation for health, sports, and well-being.

• A shuttle program offering you an opportunity to work from our other offices.

• Fun and memorable team events.

A little bit about Adcash

Adcash is a global online advertising platform. Our team has been rocking the ad tech industry since 2007; we've offices in Tallinn, Barcelona, and Sofia.

We have 10K+ active campaigns worldwide that are shown in 195 countries and reach 200M+ unique internet users daily. There's a high probability you've seen our ads when browsing the web.

Our teams are agile. We keep in mind transparency, scaling, automation, simplicity, and data-driven decisions to make our work impactful. We are customer-centric, and we aim to deliver profitable solutions.

If this matches how you want to work and develop, we'd love to hear from you! Please send us your CV in English.

Don’t forget to check out our Instagram account to find out what it's like to be an Adcasher!