Job Description

Join Our Team as a Customer Experience Specialist

Do you enjoy building strong client relationships and helping businesses get real results from digital marketing?

At Localsearch, our Customer Experience Specialists work closely with clients to help them maximise the value of their digital marketing solutions. You’ll combine problem-solving, communication, and strategic thinking to deliver exceptional service and long-term client success.

If you’re proactive, solutions-focussed, and genuinely enjoy helping people succeed, this is an opportunity to grow your career with one of Australia’s leading digital marketing companies.

About Us

Localsearch has been helping Australian businesses grow since 1993. Today, we support more than 300,000 businesses with digital marketing solutions across Australia.

Based in our Robina HQ - just across from Robina Town Centre - you’ll join a collaborative, high-performing team with access to ongoing training and the latest technology. Many of our team members grow their skills and build their careers with us.

What You’ll Do

• Build strong relationships with clients through proactive communication and ongoing support
• Partner with clients to optimise their digital marketing products and maximise campaign performance
• Collaborate with internal teams to deliver positive customer outcomes
• Investigate and resolve client questions and technical issues using available systems and resources
• Provide clear, timely, and solution-focused support
• Handle objections and challenging conversations with professionalism and confidence
• Identify opportunities to improve the customer experience and strengthen client retention

What You’ll Bring

This role suits someone who enjoys taking ownership, building trust with clients, and delivering consistently high-quality customer experiences.

Required

• Strong communication and relationship-building skills
• A customer-first mindset with the ability to navigate objections confidently
• High attention to detail and strong organisational skills
• Initiative, adaptability, and a solutions-focused approach
• The ability to work collaboratively in a fast-paced environment

Nice to Have

• Exposure to SEO, SEM, social media, or digital marketing products

Why Join Localsearch?

• Convenient Robina HQ with on-site café and free parking
• Supportive and collaborative team culture
• Ongoing training, mentoring, and career development opportunities
• Opportunities to grow your digital marketing knowledge and client success expertise
• Access to the latest digital marketing tools and technology
• Flexible and supportive approach to work-life balance
• Comprehensive wellbeing program supporting physical, mental, and financial wellbeing
• Paid birthday off, paid parental leave, free parking, gym discounts, and retail perks
• Recognition programs that celebrate initiative, contribution, and success
• Regular team events and company-wide celebrations