Job Description

Customer Experience Specialist

La Palma, CA | Full-Time | Onsite | $50,000 - $60,000

About BRG Skin

BRG Skin is the only luxury regenerative skincare brand at the intersection of clinical efficacy and daily ritual. Built on pharmaceutical-grade science and designed for a customer who doesn't compromise, we hold every aspect of this brand, including how we show up for the people who use it, to that same standard.

The Customer Experience Specialist serves as the primary point of contact for BRG Skin customers and retail partners. This is a consultative, relationship-driven role requiring complete product knowledge, polished communication, and a service instinct that reflects a luxury brand at every touchpoint.

Responsibilities

• Manage all inbound customer communications across phone, email, and digital channels with accuracy, care, and brand-appropriate tone

• Process orders, returns, credits, and account inquiries efficiently and with full ownership of resolution

• Develop and maintain expert-level knowledge of BRG Skin's product portfolio, including the science behind each formulation, to guide customers toward the right regimen

• Support partners and accounts with order management, sampling, marketing materials, and general account needs

• Collaborate with sales and marketing on growth opportunities, new account onboarding, and promotional initiatives

• Identify and surface recurring customer feedback or operational patterns that could inform product, marketing, or logistics decisions

• Maintain accurate documentation, order records, and reporting on a timely basis

• Represent BRG Skin with professionalism, discretion, and integrity in every interaction

Qualifications

Qualifications

• 3+ years of customer service experience in luxury skincare, prestige beauty, or an adjacent field where brand and service standards are held to a high level

• Strong written and verbal communication skills; able to adapt tone across consumer-facing and trade communications

• Familiarity with skincare ingredients, routines, or the aesthetic wellness space is a meaningful advantage

• Experience with CRM platforms and order management systems required

• Highly organized with the ability to manage competing priorities without sacrificing quality

• On-site position

Additional Information

All your information will be kept confidential according to EEO guidelines.