Customer Experience Specialist
Location: Molendinar
Do you excel at building meaningful customer relationships? Are you passionate about delivering exceptional service and creating positive experiences? Join Kinetic, Australia’s leading integrated transport solutions provider, as a Customer Experience Specialist.
As a Customer Experience Specialist, you will be at the forefront of delivering exceptional service to our clients and stakeholders. Your role will involve managing inbound and outbound communications, resolving customer issues, and ensuring high levels of satisfaction through efficient and empathetic interactions. You will also play a key role in identifying opportunities for improvement and supporting continuous enhancement of the customer journey.
To thrive in this role, you’ll have:
Join Us Today!
Be a part of a growing organisation dedicated to improving lives and communities through exceptional service. Apply now to become a Customer Experience Specialist in Queensland and help shape the future of customer engagement at Kinetic.
Established over 45 years ago, Kinetic has grown to become the largest bus operator in Australia and New Zealand, and a global, multi-modal transport network with operations that span across the UK, Europe and Singapore.
We began in 1978 with Melbourne’s Skybus – a cost efficient, reliable airport transfer service. Today, we manage a global network of bus and rail services, with a team of 36,000 dedicated people and 11,000 buses seamlessly moving over 100 million passengers every year.
We’re the trusted operator of urban, regional, school and charter bus services across Australia and New Zealand. We operate 40 per cent of buses in Queensland, a third of Melbourne’s bus network, and almost half of bus services in Tasmania. In NZ, we’re proud to partner with councils in Auckland, Christchurch, Wellington and Tauranga.
Our expertise spans continents, operating in five countries across Europe. In the UK, we run the Go Ahead network – alongside joint venture partner Globalvia – which includes the Govia Thameslink rail link, the largest and most complex rail system in the country.
We believe in improving the communities in which we live and operate, and making a positive impact on people’s lives.
We’re removing the diesel buses that emit millions of tons of greenhouse gases every year. We’re putting women up front. And we believe in LGBTQI+ inclusion and the freedom to be your true self.
Governments, airports, businesses, schools and councils count on us every day. You too, can count on Kinetic.
