Customer Experience Specialist
Castlery is looking for a Customer Experience Specialist to join our Customer Experience Department.
The Customer Experience (CX) team bridges every touchpoint between company and the customer, whether its through a physical store, an online shopping cart or any other touch point where one interacts with Castlery. Our role is to ensure that customer experience is engaging, efficient, and effective to continuously drive towards long-lasting customer satisfaction and loyalty, creating promoters in our community for business sustainability.
As a Specialist, youre highly skilled at uncovering customers needs and showcasing our offerings in a compelling way. You will be the first person who guides our customers advising, selling and processing their orders. Always curious, you stay on top of all products and marketing initiatives, as well as design trends, ready to apply your knowledge in customer interactions. Youre natural in problem solving, demonstrating ownership in addressing customers concerns and achieving customer satisfaction through service.
This role suits individual with sales and/or customer experience background and enjoys a role with plenty of customer interactions. If you have a love of connecting with people and providing great customer service coupled with an interest in contributing directly to the bottom line of a multi-million-dollar organization, this is the position for you!
What you will be doing:
What youll need:
What we promise:
Our first promise - the ride of a lifetime
You will be joining the company in its most exciting phase, where we have proven our product market fit. With the growing online penetration of furniture, we will scale from 1 to 100. You will witness the rapid scaling of our customers and organization.
The second promise - a good place to work
We are building a company that puts people as the companys core strategy for success. Its our mandate to make every employee perform to their highest potential so that they can do the very best work of their lives here, in Company.
We deeply value the employees growth, ensuring a good onboarding experience, building career development, clarity on the company strategy and everyones contribution to the bigger picture
Create a supportive, transparent and flexible work environment to enable our people to be highly productive and creative
Design and provide effective technical, managerial, culture and leadership training programs to help our people learn and grow
Salary range 3k 4.5k
Minimum 2 years of Customer Experience experience (Calls, email and live chat)
Willing to work night shift (9pm 7am) or 5am to 2pm
5 days per week (can include weekends)
We provide the following as benefits
Established in 2008 and based in Singapore, we started out small but with big objectives. From the beginning, we wanted to provide professional, convenient and effective solutions for employers and employees alike. Since then, we have grown to become an ISO- certified employment expert providing complete staffing services, with skilled consultants across Asia.
Our operating philosophy, 'Warmth, Integrity, Responsibility, and Professionalism', is something we are deeply committed to. We strive to exceed your expectations while keeping your interactions with us enjoyable. We believe in maintaining the human touch, and this is what sets us apart.
How do we measure success? When we have connected you to your desired end results. But more importantly, we are successful when we create connections with you and for you. This is the standards we strive to live up to.
We employ equal parts passion and deep understanding of what needs to be done to achieve your objective. This perfect balance between personal and professional can be seen in our relentless pursuit to provide top-notch service.
