Trading 212

Customer Experience Specialist

Trading 212  •  Sofia, BG (Onsite)  •  5 months ago
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Job Description

Our mission is to enable everyone to build wealth

We reinvent how trading and investing work by creating exceptional products people love.

Fostering a culture of excellence and high velocity is the key to our success.

Тoday, we serve over 4.5 million clients, with more than €30 billion in assets under management—a testament to the scale and trust we’ve built in just a few years.

The role

We're looking for a customer advocate to join our passionate team. We are committed to recruiting knowledgeable, friendly, and motivated people who are enthusiastic to deliver top-notch service.

Our goal is to provide exceptional customer care to our expanding international client base. You’ll work with a highly motivated and successful team of high performers where you can evolve career-wise.

The skills and abilities you need

  • Proficiency in English (C1 or above)

  • Customer-orientated approach

  • Good time management and multitasking skills

  • Willingness to learn and develop

  • Adaptiveness to a rapidly changing environment

Bonus points

  • Previous experience in customer service

  • Understanding of the stock market and the fintech industry

  • Fluency in another language

What you'll do

  • Communicate with clients in English/Bulgarian

  • Deal with incoming inquiries via chat and email

  • Help clients get acquainted with our app

  • Troubleshoot account-related issues

  • Channel client’s feedback

  • Working on a 24/7 schedule, organized in shifts

What we offer

  • Comprehensive training program to adapt to the insights of the business

  • Upskill trainings throughout your career

  • Full appreciation of your talent and ideas

  • Generous remuneration package

  • Excellent social benefits, including 25 days off, a sports card and private health insurance

Are you ready to accelerate your career with us? We'd love to hear from you!

We thank all applicants, but only candidates selected for an interview will be contacted.

All personal data of applicants is protected by the law and will be treated with strict confidentiality.

Trading 212

About Trading 212

Our mission is to enable everyone to build wealth.

We reinvent how trading and investing work by creating exceptional products people love. Trading 212 is built with passion by highly driven people who strive for excellence and value freedom.

Over the past few years, our client base has grown 20 times to over 2 million, and client assets have grown over 50 times to over €3 billion.

Trading 212 was founded in 2004 with one simple idea - to make the financial markets accessible to everyone. From day one, we've been focused on building a great user experience through advanced technology.

From the first truly dynamic web apps to the mobile revolution, we've been at the forefront of every technological wave with the sole purpose of democratising the financial markets. Software engineering and product design are at the heart of what we do.

Content provided by Trading 212 Markets Ltd, Trading 212 UK Ltd, Trading 212 AU PTY Ltd and for use by persons in the countries and regions that they operate.

Trading 212 Markets Ltd. is registered in Cyprus and is authorised and regulated by the Cyprus Securities and Exchange Commission (License number 398/21). It provides services to EU/EEA residents on a cross-border basis.

Trading 212 UK Ltd. is registered in England and Wales and is authorised and regulated by the Financial Conduct Authority (Firm reference number 609146).

Trading 212 AU PTY LTD is registered in Australia and is authorised and regulated by the Australian Securities and Investments Commission (AFSL 541122).

FXFlat Bank GmbH is registered in Germany and is authorised and regulated by the German Federal Financial Supervisory Authority (BaFin) (BaFin ID number 10109603).

When investing, your capital is at risk.

Industry
Finance & Insurance
Company Size
1,001-5,000 employees
Headquarters
London, GB
Year Founded
2004
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