Job Description

Customer Experience & Social Media Specialist

Full‑time | Gold Coast HQ | Reports to Marketing Lead

Green Life Clinics is expanding nationally, with new clinics launching across Queensland and Melbourne. We’re building a modern, commercially‑driven marketing function — and this role plays a key part in shaping the customer experience and brand presence across all channels.

This is an office‑based, hands‑on execution role, ideal for someone early in their marketing career who loves creating content, engaging with customers, and managing social platforms day‑to‑day. You’ll work closely with the Marketing Lead, clinic teams, and external partners to deliver a consistent, high‑quality experience from first click to in‑clinic visit.

What you’ll own

• Social media content creation across Meta, TikTok, and Instagram
• Community management — responding to comments, messages, and customer enquiries
• Customer experience monitoring across reviews, feedback channels, and social platforms
• Brand consistency across all digital touchpoints and clinic communications
• Local area marketing support for clinic teams and new site launches
• Content planning & scheduling aligned with campaigns and performance goals
• Basic reporting on engagement, sentiment, and customer insights
• Supporting the Marketing Lead with campaign execution and creative production

What success looks like

• High‑quality, on‑brand content published consistently
• Fast, professional responses to customer enquiries and comments
• Strong community engagement and positive sentiment across platforms
• Clear visibility of customer feedback and actionable insights
• Smooth coordination with clinic teams and the Marketing Lead
• A social presence that drives trust, engagement, and bookings

Who this role suits

You’ll thrive here if you are:

• A natural communicator with strong writing and people skills
• Confident creating content and managing social channels
• Customer‑obsessed with a high attention to detail
• Calm, professional, and emotionally intelligent in customer interactions
• Organised, proactive, and comfortable working in a fast‑moving environment
• Excited to support a growing national brand and work closely with a high‑performing Marketing Lead

Why join us

• Fast‑growing national healthcare group
• Real ownership and variety in your day‑to‑day
• Supportive leadership and a modern marketing function
• Opportunity to grow your skills in content, CX, and digital marketing

Everyone brings something unique to the table and that's what makes our team stronger. Different backgrounds, experiences, and perspectives help us deliver more thoughtful, inclusive healthcare. If you're passionate about making a difference but don't tick every box, we still encourage you to reach out. We'd love to hear from you.