MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers
Customer Experience & Sales Performance Coach – Automotive
40 ore settimanali, dal lunedì al venerdì
Nord-Est Italia – posizione field based
Hai una passione per il settore automotive e per il miglioramento della Customer Experience? MSX è alla ricerca di un/una Customer Experience & Sales Performance Coach.
Il Ruolo
Come Customer Experience & Sales Performance Coach, sarai responsabile del monitoraggio delle performance Customer Experience e dei processi di vendita presso la rete di concessionarie del Nord-Est Italia.
Le tue principali attività saranno:
- Monitorare e analizzare i KPI relativi alla Customer Experience e ai processi di vendita
- Identificare aree di miglioramento e definire piani d’azione con le concessionarie
- Erogare sessioni di coaching e supporto sulla Customer Journey e sui processi di vendita
- Preparare report, analisi e feedback sulle attività svolte
Siamo alla ricerca di una persona appassionata del settore automotive, con una forte attitudine all’analisi dei dati, eccellenti capacità relazionali e un approccio orientato al miglioramento continuo.
- Laurea
- Almeno 2 anni di esperienza in ruoli field nel settore automotive
- Conoscenza della Customer Journey e dei processi di vendita
- Ottime capacità analitiche, di analytical thinking e problem solving
- Ottime capacità comunicative, di presentazione e public speaking
- Capacità di lavorare in autonomia e in team
- Ottima conoscenza del pacchetto Office
- Conoscenza basic della lingua inglese
Se sei orientato/a ai risultati, ami lavorare sul campo e hai la capacità di coinvolgere e motivare gli interlocutori, ci piacerebbe conoscerti!
Cosa offriamo
- Auto aziendale
- Laptop e telefono aziendale
- Opportunità di crescita in un contesto internazionale
Orario di lavoro
- 40 ore settimanali
- Dal lunedì al venerdì
- Posizione field con copertura del Nord-Est Italia
- Frequenti trasferte presso la rete di concessionarie assegnata
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
For over 30 years, we have proudly partnered with top automotive OEMs and mobility companies worldwide, offering unwavering support in their pursuit of transforming their retail strategies and managing operations across key areas such as :
Dealer Performance Improvement, Repair Optimization and Consumer Engagement.
With an unwavering commitment to excellence, we empower our clients to unlock their full potential through the combination of people, processes and technology. Equipped with innovative tools, extensive industry knowledge and passion for revolutionizing retails operations, we strive to inspire and drive our clients towards success.
As the mobility industry undergoes a transformative journey, we stand as the catalyst for its success. Join us on this extraordinary path, where together, we will shape the future of mobility.
MSX focus areas include:
Consumer Engagement
Warranty and Repair Efficieny
Diagnostic and Repair Engancement
Parts, Accessories and Service Performance
Techninal Information
Sales Performance and Distribution
Actionable Insights
Learning
