Job Description

Not everyone can claim to feed the world, but it is part of our every day. Behind everything we do for our farmers, there is one AGCO team making it happen. We are proud to put our curiosity to work, building a better and more sustainable world. Join our extraordinary team today!

AGCO is hiring a Customer Experience (CX) Measurement & Inner Loop Program Manager to accelerate the automation and digitalization of our global CX survey ecosystem, manage Qualtrics survey operations, and lead the development and regional roll-out of NPS Inner Loop program.

Your Impact

• Qualtrics Platform Governance: Act as the global Qualtrics owner, managing daily operations, platform governance, data quality, reporting, user support, vendor coordination, and continuous optimization of survey processes.
• Oversee end‑to‑end automation of AGCO’s CX survey ecosystem, including definition of business requirements, survey triggering logic, business rules, data flows, and validation of development with Digital Product teams.
• Inner Loop Program Management: Manage the full lifecycle of the CX Inner Loop program — scope, requirements, integrations, training, launch, KPIs, and ongoing improvements — ensuring strong business and technical alignment.
• Regional Rollout & Change Management: Drive global rollout of the Survey automation and Inner Loop tools; ensure technical readiness, process consistency, stakeholder alignment, and deliver training for internal and dealer users.
• Cross‑Functional Leadership & IT Collaboration: Serve as the bridge between CX leadership, markets, IT/Data teams; manage execution, risks, dependencies, and testing across survey automation and Inner Loop programs.

Your Experience And Qualification

• Education & Experience: University degree with 7+ years in market research, customer insights, survey programming.
• 3+ years of hands-on experience with Qualtrics or other survey management platform (Medalia, Forsta or alike) – surveys programming, workflows, integrations, admin; expert‑level certification strongly preferred.
• Technical Skills: strong project management and experience translating business requirements into IT deliverables. Comfortable operating as a power user of survey technologies, with a practical understanding of integrations and data flows to guide development and validation. No IT, coding, or data engineering background required; the role partners closely with IT and Digital teams. Salesforce user experience preferred
• Tools & Collaboration: strong communication and stakeholder‑management skills, with the ability to work cross‑functionally across global teams.
• Working Style: Highly organized, detail‑oriented, proactive, and comfortable managing multiple initiatives; entrepreneurial problem-solving mindset; fluent English.