Job Description

Customer Experience Team Member – Carlile Swim

📍 Paddington, QLD
🕒 Casual

Be Part of a Team
That Makes a Difference Every Day

As a Customer Experience Representative at Carlile Swim Paddington, you'll be part of a
passionate team dedicated to delivering outstanding service and creating
positive experiences for children and families. This is a varied and rewarding
role with opportunities to learn, grow and make a real impact.

About Carlile Swim

When Children Swim Better, Families Feel Safer

At Carlile Swim, we believe every
child should learn to swim well. As Australia’s leading swim school, we deliver
millions of lessons each year across a growing national network, helping
children become safer, more confident swimmers for life.

Founded by Forbes and Ursula Carlile, Carlile Swim pioneered the
learn-to-swim industry in Australia and has been shaping it for 80 years. They
established Australia’s first commercial swim school and set the standard for
teaching methods, innovation and an uncompromising commitment to child safety
that continues today.

We see the impact every day.
Families gain confidence. Children develop independence. Communities become
safer around water.

Because swimming isn’t
optional. It’s essential.

About the Role

We pride ourselves on providing exceptional customer
experience. As part of our Customer
Experience team, you’ll help create a warm, organised and exceptional experience for families across every stage of
their swim journey.

This is a frontline role where you’ll support families with
bookings, enquiries and day-to-day operations across all aspects of
the customer journey.

We believe to provide exceptional customer experience our frontline
team also teach in our program. We will assist you to gain a nationally
recognised teaching qualification. You will begin your journey learning the
Customer Experience role building confidence in our systems, programs and
family experience. From there, Carlile Swim will support you to obtain a swim teacher licence and confidently [CM1] deliver
swim lessons as part of your role.

This blended role offers variety, hands-on involvement and
the opportunity to work across multiple areas of the swim school.

What You’ll Be Doing

• Welcoming families and delivering warm, professional
  customer service
• Managing bookings, enrolments and customer enquiries
• Supporting day-to-day reception and centre operations
• Assisting families on pool deck and helping maintain a safe, family focused
  environment
• Teaching swim lessons once trained and qualified
• Create a positive and welcoming experience for our families

About You

We’re looking for people who:

• Enjoy working with people and building positive
  relationships
• Are friendly, organised and reliable
• Communicate confidently and professionally
• Thrive in busy team environments
• Bring positive energy and a willingness to learn
• Are willing to complete swim teacher training as part of the role

You’ll also have:

• Strong communication and multitasking skills
• Experience working with children or in hospitality/customer service
  (preferred)
• CPR certification and a valid Working with Children Check (Blue Card), or
  willingness to obtain
• Reliability, flexibility and the ability to work across afternoons and
  weekends

What’s on Offer

• Casual role with flexibility based on centre needs
• Opportunity to increase hours across teaching and customer experience roles
• Structured training and support across both Customer Experience and swim
  teaching

Full support with swim teacher training and licensing requirements

Career progression opportunities with the Carlile Swim Family

Why Join Carlile Swim?

• Work with Australia’s leading swim school and a brand with
  80 years of proven impact and strong community focus
• Be part of a purpose-led team helping children become safer, more confident
  swimmers for life
• Work with a supportive and collaborative team
• Grow your career in a role with real meaning

At Carlile Swim we lead with P.A.C.E. Our people are
Passionate, All In, Connected and always Evolving.

Ready to Join the Team?

Apply now and become part of a team that’s passionate
about helping kids thrive in and out of the water.

Apply now to join the Paddington team.

Carlile Swim is committed to protecting children and
young people from harm. All appointments are subject to appropriate screening
and safeguarding requirements.