Job Description

Customer Experience Team Member – Carlile Swim

📍 Holland Park, QLD
🕒 Casual
💧 Brand-New Centre Opening August 2026

Help Launch Our New Holland Park Swim School

Carlile Swim is preparing to open a brand-new, purpose-built swim school in Holland Park, and we’re looking for Customer Experience Team Members to join our opening team.

This is an exciting opportunity to be part of something from day one, helping shape the culture, support local families and create a welcoming experience for every child and parent who walks through our doors.

About Carlile Swim

When Children Swim Better, Families Feel Safer

Because swimming isn’t optional. It’s essential.

At Carlile Swim, we believe every child should learn to swim well. As Australia’s leading swim school, we deliver millions of lessons each year across a growing national network, helping children become safer, more confident swimmers for life.

Founded by Forbes and Ursula Carlile, Carlile Swim pioneered the learn-to-swim industry in Australia and has been shaping it for 80 years. They established Australia’s first commercial swim school and set the standard for teaching methods, innovation and an uncompromising commitment to child safety that continues today.

Our programs build more than just skills in the water. They build confidence, resilience and lifelong habits that stay with children well beyond the pool.

Our purpose is to create an environment where the growth of great swimmers and great people is inevitable. That shows up in every lesson, every interaction and every role across our team.

We see the impact every day. Families gain confidence. Children develop independence. Communities become safer around water.

About the Role

As part of our Customer Experience team, you’ll help create a warm, organised and positive experience for families across every stage of their swim journey.

This is a frontline role where you’ll support families with bookings, enquiries and day-to-day operations across reception and the pool deck.

As part of the role, Customer Experience team members are also required to teach in the pool You’ll begin by training and working in the Customer Experience role to build confidence in our systems, programs and family experience. From there, Carlile Swim will support you and cover the costs of the required training and licensing so you can confidently deliver swim lessons as part of your role.

This blended role offers variety, hands-on involvement and the opportunity to work across multiple areas of the swim school.

What You’ll Be Doing

• Welcoming families and delivering warm, professional customer service
• Managing bookings, enrolments and customer enquiries
• Supporting day-to-day reception and centre operations
• Assisting on the pool deck and helping maintain a safe, organised environment
• Teaching swim lessons once trained and qualified
• Helping create a positive and welcoming experience for local families

About You

We’re looking for people who:

• Enjoy working with people and building positive relationships
• Are friendly, organised and reliable
• Communicate confidently and professionally
• Thrive in busy team environments
• Bring positive energy and a willingness to learn
• Are willing to complete swim teacher training as part of the role

You’ll also have:

• Strong communication and multitasking skills
• Experience working with children or in hospitality/customer service (preferred)
• CPR certification and a valid Working with Children Check (Blue Card), or willingness to obtain
• Reliability, flexibility and the ability to work across afternoons and weekends

What’s on Offer

• Casual role with flexibility based on centre needs
• Opportunity to increase hours over time
• Structured training and support across both Customer Experience and swim teaching
• Full support with swim teacher training and licensing requirements
• Clear career progression opportunities as the centre grows

Why Join Carlile Swim?

• Work with Australia’s leading swim school and a brand with 80 years of proven impact and strong community focus
• Be part of a purpose-led team helping children become safer, more confident swimmers for life
• Work with a supportive and collaborative team
• Grow your career in a role with real meaning

At Carlile Swim we lead with P.A.C.E. Our people are Passionate, All In, Connected and always Evolving.

Ready to Join the Team?

If you’re excited to be part of a brand-new centre and help create a great experience for local families, we’d love to hear from you.

Apply now to join the Holland Park opening team.

Carlile Swim is committed to protecting children and young people from harm. All appointments are subject to appropriate screening and safeguarding requirements.