Mplus

Customer Experience Representative for Cryptocurrency

Mplus  •  Remote  •  3 hours ago
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Job Description

Have you ever heard about Bitcoin, Litecoin and Ethereum? Are you interested in cryptocurrencies and fintech? Do you have strong analytical skills and great attention to detail?

If you are interested in working in a fast-paced environment and being involved in operational processes, take a look at some of the responsibilities this role includes:

  • Review and process client’s documentation and information
  • Conduct verification and due diligence checks in line with company policies
  • Maintain accurate and up-to-date records
  • Identify and escalate potential issues or discrepancies when needed
  • Ensure tasks are completed within defined timelines and quality standards
  • Ensuring compliance with internal procedures and company policies
  • Collaborating with other departments to resolve more complex cases
  • Performing operational and administrative tasks accurately and efficiently

What we expect from you

  • Excellent knowledge of the English language, both written and spoken
  • Tech-savvy with the ability to quickly adapt to new tools and systems
  • Strong attention to detail and analytical thinking
  • Good organizational and time-management skills
  • Ability to work independently and responsibly
  • Problem-solving mindset
  • Ability to communicate professionally with colleagues

What you will get from us

  • Remote model of work (5 days of on-site training in New Belgrade)
  • Working hours from Monday to Friday, 8 AM – 4 PM
  • Opportunity to develop skills through paid training
  • Work in a large, international team
  • Private health insurance
  • Benefit package available to all our employees (paid birthday leave, gift books, discounts with our partners from different industries, and more)

Previous experience is not required — we are looking for motivated individuals who are eager to learn and grow with us.

If you would like to start your career in a fast-growing industry, apply and join our team!

Only shortlisted candidates will be contacted. Good luck!

Mplus

About Mplus

Mplus is a European leader in business process and technology outsourcing (BPTO). It operates as part of the BOSQAR INVEST group, serving as its BPTO vertical, which includes the parent company, M Plus Croatia d.o.o, along with its subsidiaries.

Mplus successfully integrates the dynamic industries of contact centers, information technology, and employment services to address global challenges in customer support. Through its innovative business model, Mplus has built a diverse portfolio of clients, including leading European and global telecommunications, financial, technology, energy, logistics, and consumer goods companies.

With operational centers across 42 sites in 13 countries, the Mplus community comprises over 12,800 employees who deliver top-notch customer experiences in over 32 languages.

In addition to its presence in Croatia, Mplus operates in markets including Bosnia and Herzegovina, Georgia, Germany, Hungary, Romania, Serbia, Slovakia, Slovenia, Spain, Turkey, the UK, and the USA.

Mplus has an in-house technology division, which brings together the tech companies within the BPTO group. Their wide range of products, services, and consulting solutions is carefully designed to transform how companies interact with their customers and manage their processes, offering cutting-edge tools to enhance customer experience, optimize operations, and embrace digital transformation.

Industry
Consulting & Advisory
Company Size
1,001-5,000 employees
Headquarters
Zagreb, HR
Year Founded
Unknown
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