Mplus

Customer Experience Representative for Cryptocurrency

Mplus  •  Remote  •  8 days ago
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Job Description

Have you ever heard about Bitcoin, Litecoin and Ethereum? Are you proud of your English language communication as well as problem-solving skills?

If learning about Cryptocurrencies while providing world-class customer support sounds interesting to you, see what your other duties and responsibilities would be:

  • Responding to clients' inquiries
  • Answering phone calls, handling chat sessions and resolving support tickets
  • Recording customer interactions and profile/account changes
  • Providing assistance to other team members
  • Reporting most repetitive cases to superiors
  • Escalating cases to other departments when needed

What we expect from you

  • Minimum High school diploma
  • Excellent knowledge of the English language, good speaking and writing skills
  • Good organizational skills
  • Ability of properly business communication with colleagues
  • Ability to empathize
  • Well-developed problem-solving skills

What you will get from us

  • Remote model of work (1 week of training from the office, New Belgrade)
  • Opportunity to develop skills through paid training
  • Work in a large, international team
  • Private health insurance
  • Benefit package available to all our employees (free day and gift books for a birthday, discounts with our partners from different industries...)

There is no need for previous experience, as long as you are ready to learn and have fun during that process!

If you want to give yourself a try in the new role, apply and join us!

Only shortlisted candidates will be contacted. Good luck!

Mplus

About Mplus

Mplus is a European leader in business process and technology outsourcing (BPTO). It operates as part of the BOSQAR INVEST group, serving as its BPTO vertical, which includes the parent company, M Plus Croatia d.o.o, along with its subsidiaries.

Mplus successfully integrates the dynamic industries of contact centers, information technology, and employment services to address global challenges in customer support. Through its innovative business model, Mplus has built a diverse portfolio of clients, including leading European and global telecommunications, financial, technology, energy, logistics, and consumer goods companies.

With operational centers across 42 sites in 13 countries, the Mplus community comprises over 12,800 employees who deliver top-notch customer experiences in over 32 languages.

In addition to its presence in Croatia, Mplus operates in markets including Bosnia and Herzegovina, Georgia, Germany, Hungary, Romania, Serbia, Slovakia, Slovenia, Spain, Turkey, the UK, and the USA.

Mplus has an in-house technology division, which brings together the tech companies within the BPTO group. Their wide range of products, services, and consulting solutions is carefully designed to transform how companies interact with their customers and manage their processes, offering cutting-edge tools to enhance customer experience, optimize operations, and embrace digital transformation.

Industry
Consulting & Advisory
Company Size
1,001-5,000 employees
Headquarters
Zagreb, HR
Year Founded
Unknown
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